Global Technical Support Specialist for Optical Network Infrastructure
7 days ago
Ciena Corporation is seeking a skilled Technical Support Professional to join our team. As an Associate, Global Technical Support, you will be responsible for providing system level pre & post-sales support for CIENA's Customer base.
This includes remote or on-site testing, troubleshooting and technical support for CIENA products. You will work closely with internal customer-facing teams to manage customer issues and provide on-call duties 24x7 when required.
The ideal candidate will have a strong background in telecommunications, with experience in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies.
- Key Responsibilities:
- Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required.
- Manage technical support cases/tickets end to end.
- Attend maintenance windows when needed.
- Be able to accept on-call duties outside of normal business hours including weekend and public holiday shifts when required.
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