Senior Converged Network Support Engineer

4 days ago


Manila, National Capital Region, Philippines Ciena Corporation Full time

At Ciena Corporation, we are committed to building and fostering an environment where our employees feel respected, valued, and heard. We are seeking a Senior Converged Network Support Engineer to join our team.

Key Responsibilities
  • Provide expert technical support to customers for Ciena's converged packet optical platforms, including troubleshooting, root cause analysis, and resolution.
  • Work closely with internal teams, including Quality Assurance, Design, Product Management, and Training, to ensure seamless delivery of support services.
  • Develop and maintain expertise in Ciena's product portfolio, including optical transport systems, Carrier Ethernet, and associated technologies.
  • Prioritize and manage multiple customer issues simultaneously, ensuring timely and effective resolution.

Requirements

  • Bachelor's degree in a relevant technical field, such as Electronics, Communication Engineering, or Computer Science.
  • Minimum 5 years of experience in the field of telecommunications, preferably in a technical support role.
  • Expert-level knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet, and associated technologies.
  • Proven track record of delivering exceptional customer service and support.
  • Excellent leadership and collaboration skills, with the ability to mentor and train junior team members.


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