Customer Experience Specialist

13 hours ago

Paranaque City, Calabarzon, Philippines beBeeProduct Full time $800,000 - $1,200,000
Job Title:

Customer Experience Specialist

Job Description:

Our organization is seeking a skilled Customer Experience Specialist to deliver exceptional support to our customers. As a key member of our team, you will be responsible for troubleshooting and resolving complex customer issues, providing technical and product support through various digital and voice channels. You will also stay up-to-date on product changes, new features, and integrations, expanding your knowledge and expertise.

This pivotal role involves collaborating across teams to ensure customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement. If you are a detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications:
  • Minimum 2 years of experience in an entry-level tech Customer Support or Technical Support role
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues
  • Excellent English communication skills, both written and verbal, with an empathetic approach
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends
  • Demonstrated ability to manage time effectively and adhere to Service Level Agreements (SLAs)
Benefits:

At our organization, we invest deeply in our employees' growth, ensuring they have the resources, support, and autonomy to own their roles and make a real impact. Collaboration is at the core of our culture—we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

Others:

We're an AI-native company built on a culture of continuous improvement. We expect the same mindset from our team members. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. At our organization, we're driven by a shared mission: to help our customers unlock their full revenue potential.

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