Customer Experience Specialist

14 hours ago

Paranaque City, Calabarzon, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600
Job Description">

The Implementation Specialist is a pivotal role that plays a central part in the first client experience. This position is responsible for guiding clients through the onboarding process from the moment a purchase order is signed until their Ylopo account has been activated.


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The Implementation Specialist will manage his/her own book of business, interacting frequently with clients via phone, text, and email. Some special projects may be assigned as well.


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Candidates suited for this role will have a track record of being client-focused and providing exceptional service both internally and externally within an organization.


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Attention to detail and exceptional organizational skills are essential. This role requires excellent communication skills, both via email/tickets and over the phone.


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Candidates do not need prior experience working at software or marketing companies but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively.


">Key Responsibilities:">
  • ">
  • Provide customer support, troubleshooting help, and guidance/training to new clients in setup and address questions and concerns related to the client setup process and/or use of our tools and systems">
  • Perform mostly phone but also email and text outreach to clients in setup">
  • Follow up consistently with all clients in setup with pending roadblocks">
  • Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support">
  • Develop great client relationships to keep new clients excited about joining Ylopo">
  • Speak confidently and professionally with clients">
  • Serve as subject matter expert for Ylopo setup process">
  • Learn the ins and outs of Ylopo product">
  • Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed">
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">Requirements and Skills">

Previous experience in a support, training, or customer service role is beneficial.


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A professional manner, consistent work habits, and strong work ethic are essential.


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Strong organizational skills and attention to detail are must-haves.


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Ability to multitask, and work independently toward deadlines is crucial.


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Strong written and verbal communication skills, ability to work well in a small group setting is preferred.


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A positive demeanor, trustworthy character is a must.


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Ability to take the initiative and see projects and tasks through to completion is vital.


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Understanding of real estate and the real estate profession is a plus but not necessary.


">Benefits and Working Conditions">

This role offers a competitive rate starting at PHP 40,000.


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Working hours are between 9AM - 6PM Pacific Standard.


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Equal Opportunity Employer: Ylopo does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.


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Ylopo reserves the right to change or modify job duties and assignments at any time.


">System Requirements">

Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required.


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Ram should be at least 16 gig with 100 gb Free disk space.


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USB headset with noise canceling feature is necessary.


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At least 20 mbps and up wired connection for main ISP is a must.


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Back up internet is a must (strictly no USB Sticks allowed).


">Keyword">

Implementation

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