Customer Experience Representative

11 hours ago


Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,000,000
Job Overview

We are seeking a highly motivated Customer Engagement Specialist to deliver exceptional customer experiences and drive sales growth.


Main Responsibilities:
  • Support customers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Provide personalized product recommendations and address shopping-related concerns.
  • Track and manage orders, ensuring timely updates and resolutions.
  • Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
  • Maintain accurate customer records and gather feedback to enhance the shopping experience.

Key Qualifications:
  • 1+ year of experience in customer service, sales, or e-commerce.
  • Strong communication and problem-solving skills.
  • Familiarity with platforms like Shopify and CRM tools.
  • Sales-oriented mindset with a talent for suggesting relevant products.
  • Highly organized with excellent attention to detail.

Technical Requirements:
  • Stable internet connection (minimum 20 Mbps).
  • Personal PC or laptop with a minimum i5 processor.


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