Customer Experience Manager

3 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000
Job Summary

We are seeking a seasoned Customer Service Team Lead to oversee our customer service team and drive exceptional results. As a Customer Service Team Lead, you will be responsible for leading a high-performing team that delivers outstanding customer experiences.

Key Responsibilities
  • Lead a team of customer service specialists to provide timely and effective resolutions to customer inquiries and concerns.
  • Develop and implement processes to improve team efficiency and productivity.
  • Collaborate with other teams to ensure seamless communication and achieve organizational goals.
  • Maintain accurate records and reports on customer interactions and team performance.
  • Conduct regular training and coaching sessions to enhance team members' skills and knowledge.
Requirements
  • A minimum of two years of experience in a leadership role within a customer-facing environment is required.
  • Prior experience in the gaming industry is preferred.
  • Excellent communication and interpersonal skills are essential.
  • The ability to work in a fast-paced environment and prioritize tasks effectively is required.
  • Strong analytical and problem-solving skills are necessary for success in this role.
Benefits

As a Customer Service Team Lead, you will enjoy a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.

What We Offer

We offer a dynamic and supportive work environment that fosters collaboration, innovation, and excellence. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping our employees grow and succeed in their careers.

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