Customer Experience Enhancement Specialist

17 hours ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,300,000
Customer Service Operations Specialist

The primary objective of this role is to analyze and improve customer service operations, ensuring seamless interactions between customers and the company. This involves monitoring performance metrics, identifying areas for enhancement, and providing actionable insights to drive business growth.

Responsibilities:
  • Evaluate customer service operations to identify opportunities for improvement.
  • Analyze performance data to measure the effectiveness of current processes.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure alignment with organizational goals.
  • Provide regular updates and recommendations to management on customer service operations.
Required Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with business intelligence tools and Microsoft Office.
  • Experience in customer service analysis or related field.
Benefits:
  • Opportunity to work with a leading organization in the industry.
  • Competitive compensation package.
  • Professional development opportunities.
  • Flexible working arrangements.
Preferred Qualifications:
  • Salesforce expertise.
  • Industry knowledge: consumer goods, food & beverage, hospitality.
  • Experience in manufacturing or service-driven environment.
Job Type:

Independent Contractor

Approximate Rate:

₱650/hour (based on experience)

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