WFM/Workforce Manager
2 days ago
At TASQ Staffing Solutions, we're seeking an experienced WFM/Workforce Manager to lead our strategic operations in Cebu City.
Salary: The estimated salary for this role is PHP 250,000 - PHP 350,000 per annum, depending on qualifications and experience.
About the RoleWe're looking for a skilled professional with 5+ years of experience in WFM managerial roles in BPOs. As a key member of our team, you'll be responsible for:
Job Description:
- Developing and implementing effective workforce management strategies to optimize efficiency and productivity
- Leading internal and external calls to drive business results and ensure seamless communication
- Maintaining a high level of accuracy and attention to detail in reporting and capacity planning
Required Skills and Qualifications:
- Bachelor's/College Degree
- 5+ years of experience in WFM managerial roles in BPOs
- Excellent skills in capacity planning, scheduling, real-time management, and reporting
- Presentation skills
- Able to lead internal and external calls
- Flexible and willing to work in shift schedules and weekends as needed
Benefits:
We offer a competitive salary package, opportunities for growth and development, and a dynamic work environment. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
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