WFM/Workforce Manager

2 days ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

At TASQ Staffing Solutions, we're seeking an experienced WFM/Workforce Manager to lead our strategic operations in Cebu City.

Salary: The estimated salary for this role is PHP 250,000 - PHP 350,000 per annum, depending on qualifications and experience.

About the Role

We're looking for a skilled professional with 5+ years of experience in WFM managerial roles in BPOs. As a key member of our team, you'll be responsible for:

Job Description:

  • Developing and implementing effective workforce management strategies to optimize efficiency and productivity
  • Leading internal and external calls to drive business results and ensure seamless communication
  • Maintaining a high level of accuracy and attention to detail in reporting and capacity planning

Required Skills and Qualifications:

  • Bachelor's/College Degree
  • 5+ years of experience in WFM managerial roles in BPOs
  • Excellent skills in capacity planning, scheduling, real-time management, and reporting
  • Presentation skills
  • Able to lead internal and external calls
  • Flexible and willing to work in shift schedules and weekends as needed

Benefits:

We offer a competitive salary package, opportunities for growth and development, and a dynamic work environment. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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