Workforce Management Specialist
1 week ago
We are seeking a highly skilled Workforce Management Specialist to join our team at RSD Human Resource Management Consultancy. As a key member of our organization, you will play a crucial role in managing the scheduling process of our program.
The ideal candidate will have 2+ years of hands-on experience in Workforce Management (WFM) in a call center inbound voice process and 1+ year of Scheduling experience using tools such as eWFM, Blue Pumpkin/Impact 360, or IEX.
In this role, you will be responsible for creating agent schedules, IDPs, and making necessary adjustments as needed. You will also act as backup to the CWFM Assistant Manager and manage employee information changes inside Verint WFO system.
To succeed in this position, you must be able to communicate effectively with internal and external customers, prioritize workload, meet deadlines, and perform multiple tasks with attention to detail. Additionally, you should have solid critical thinking, problem-solving, and interpersonal skills.
The salary for this position is estimated to be around $55,000 - $65,000 per annum, depending on location and experience.
This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to the success of our organization.
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Workforce Management Specialist
1 week ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAre you looking for a challenging role in workforce management?About the JobWe are seeking an experienced Workforce Management Specialist to join our team at Neksjob Corporation. In this role, you will be responsible for managing and analyzing data to optimize workforce performance.The ideal candidate will have a strong background in MS Office, including...
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Workforce Management Data Analyst
5 days ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob DescriptionWe are seeking a highly skilled Workforce Management Data Analyst to join our team at Trinity Workforce Solutions.Key Responsibilities:Oversee real-time workforce management activities to ensure operational goals and client satisfaction are met.Analyze and report on workforce management data using various tools and software.Prepare and...
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Workforce Management Specialist
4 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a skilled Workforce Management Specialist to join our team in Cebu City. In this role, you will be responsible for managing work schedules and ensuring efficient operations.About the JobThis position requires a strong understanding of workforce management principles and tools. You should have at least 2 years of completed...
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Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob Title: Workforce Management Specialist">About the Role:We are seeking a skilled Workforce Management Specialist to join our team at Quess Philippines Corporation. The successful candidate will be responsible for creating and managing short-term and long-term forecasts, analyzing current performance, and coordinating with operations teams to achieve...
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Workforce Management Specialist
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a skilled workforce management executive to lead our team. The ideal candidate will have at least 2-4 years of experience in workforce management and proficiency in WFM tools, as well as excellent communication skills.The selected individual will be responsible for ensuring service adherence models are implemented...
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Workforce Management Specialist
1 month ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob Summary:We are seeking a highly skilled Scheduling and Resource Planning Expert to join our team at QUESS PHILIPPINES CORPORATION. As a key member of our operations team, you will be responsible for managing our workforce and ensuring seamless scheduling and resource allocation.Key Responsibilities:Develop and implement effective scheduling strategies to...
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Workforce Scheduler Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob Summary:We are seeking a highly skilled Workforce Scheduler Specialist to join our team at Quess Philippines Corporation. In this role, you will be responsible for scheduling and resource planning to ensure seamless operational activities across phone, email, chat, community, and social media support.About the Job:This is a challenging opportunity for a...
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Workforce Optimization Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...
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Account Growth Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeJob OverviewEteam Workforce Private Corporation seeks a talented and results-driven Account Growth Specialist to join our team. As a key member of our client success unit, you will be responsible for proactively maintaining high client satisfaction and driving business growth through strategic account management.
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Workforce Optimization Specialist
6 days ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full time**Job Summary:**Neksjob Corporation is seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management team, you will play a crucial role in ensuring the efficient operation of our business processes.**Responsibilities:**Intraday Management: Act as the first point of contact for Intraday Analysts in...
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Workforce Optimization Specialist
1 week ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeNeksjob Corporation seeks a skilled professional to fill the role of Workforce Optimization Specialist.">We are seeking an individual with expertise in organizational studies and evaluations, systems design, work simplification, and measurement analysis. If you have a passion for process improvement and operations optimization, we encourage you to...
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Workforce Management Strategist
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a highly skilled Workforce Management Executive to join our team. This role will play a critical part in driving business growth and optimizing workforce efficiency.Key ResponsibilitiesDevelop and implement strategic workforce plans to meet business objectives.Analyze data to identify trends and areas for...
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Workforce Management Strategist
22 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a skilled Workforce Management Executive to lead our operational efforts. This role requires at least 2-4 years of experience in workforce management, preferably with knowledge of WFM tools and service adherence models. Key ResponsibilitiesThe successful candidate will be responsible for managing work...
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Customer Service Agent
3 weeks ago
Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full timeJob Title: Customer Service Agent - Reservation SpecialistAbout Eteam Workforce IncEteam Workforce Inc is a reputable company that offers various job opportunities for individuals who are looking to start their career in customer service. Our team is dedicated to providing excellent service to our clients and we are seeking highly skilled and motivated...
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Workforce Management Coordinator
4 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time**Company Overview:**We are Quess Philippines Corporation, a leading business process management company dedicated to delivering exceptional services.Salary: PHP 600,000 - 800,000 per annum (negotiable based on experience)Job Description:We seek an experienced Workforce Management Coordinator to join our team. The ideal candidate will have a strong...
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Senior Accountant Specialist
1 month ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeJob RequirementsWe are seeking a highly skilled Accounting and Finance Specialist to join our team at Eteam Workforce Private Corporation. The ideal candidate will have a strong background in accountancy and finance, with a focus on taxation and compliance.Key responsibilities will include:Handling compliance and government reportorial tasks with accuracy...
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Workforce Management Operations Director
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionAt TASQ Staffing Solutions, we are seeking a seasoned Workforce Management Executive to lead our team.About the RoleThis is a dynamic opportunity for an experienced professional to oversee workforce management operations and drive business growth. The successful candidate will be responsible for developing and implementing strategies to...
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Customer Care Specialist
1 month ago
Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full timeJob Description: We are seeking a highly motivated and customer-focused Customer Care Specialist to join our team at Eteam Workforce Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities: • Provide timely and effective support to customers via...
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Workforce Management Operations Director
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionTASQ Staffing Solutions seeks a skilled Workforce Management Executive to join our team.About the RoleWe are looking for a highly experienced professional with expertise in workforce management, including rotational schedules and service adherence models. The ideal candidate will have a strong background in WFM tools and excellent Excel...
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Workforce Management Professional
7 days ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeJob Title: Workforce Management Professional - Cebu We are seeking a highly skilled Workforce Management Professional to join our team at RecruiterPH in Cebu. As a key member of our operations team, you will be responsible for ensuring the efficient management of our workforce to meet business demands. **Salary:** The estimated salary range for this role...