Strategic Workforce Coordinator
2 weeks ago
We are a leading business process outsourcing company in the Philippines, dedicated to delivering exceptional customer experiences through our team of skilled professionals.
Job Description
We are seeking a highly motivated and experienced Strategic Workforce Coordinator to join our team. The successful candidate will be responsible for planning and coordinating workforce activities to meet business demands, ensuring seamless operations and exceptional customer satisfaction.
Required Skills and Qualifications
To be successful in this role, you will need:
• 4+ years of experience in Workforce Management (WFM) with expertise in scheduling and planning.
• Added advantage if you have experience in forecasting.
• Working knowledge of WFM tools such as IEX and Verint is mandatory.
• Advanced Excel skills are essential, and proficiency in Python, R, or other advanced tools is an asset.
• Complete understanding of overall operational activities, including phone, email, chat, community, and social media support.
• Ability to perform forecasting in a contact center environment and schedule to those needs is critical.
• Clear communication skills to manage client and stakeholder conversations.
• Bachelor's degree in Mathematics, Science, Statistics, or related field.
• Proven ability to work effectively in a team environment and as a skilled individual contributor.
• Excellent knowledge of Excel, with added advantage of VBA and Macros skills.
• Proficiency in MS Office tools such as Word, PowerPoint, and Outlook.
Benefits
We offer a competitive salary range of $3,500 - $5,000 per month, depending on experience and qualifications, along with opportunities for career growth and professional development.
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