Workforce Management Data Analyst

1 month ago


Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full time
Job Description

We are seeking a highly skilled Workforce Management Data Analyst to join our team at Trinity Workforce Solutions.

Key Responsibilities:
  • Oversee real-time workforce management activities to ensure operational goals and client satisfaction are met.
  • Analyze and report on workforce management data using various tools and software.
  • Prepare and distribute daily, weekly, and monthly reports to leadership and senior management.
  • Analyze historical and forecasted data to ensure service level agreements (SLAs) are met.
Requirements:
  • At least 2 years of experience as a Real-Time Analyst with hands-on experience in IEX and CXOne.
  • Familiarity with workforce management tools such as Verint, Genesys, Aspect, and Calabrio is an advantage.
  • Advanced proficiency in Microsoft Excel is required.
  • Able to work flexible schedules to support 24x7 operations.
Estimated Salary:

$85,000 - $110,000 per year, depending on experience and location.

Company Overview:

Trinity Workforce Solutions is a leading provider of workforce management solutions. We are committed to delivering exceptional service to our clients and providing opportunities for professional growth and development.



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