Workforce Management Data Analyst
1 month ago
We are seeking a highly skilled Workforce Management Data Analyst to join our team at Trinity Workforce Solutions.
Key Responsibilities:- Oversee real-time workforce management activities to ensure operational goals and client satisfaction are met.
- Analyze and report on workforce management data using various tools and software.
- Prepare and distribute daily, weekly, and monthly reports to leadership and senior management.
- Analyze historical and forecasted data to ensure service level agreements (SLAs) are met.
- At least 2 years of experience as a Real-Time Analyst with hands-on experience in IEX and CXOne.
- Familiarity with workforce management tools such as Verint, Genesys, Aspect, and Calabrio is an advantage.
- Advanced proficiency in Microsoft Excel is required.
- Able to work flexible schedules to support 24x7 operations.
$85,000 - $110,000 per year, depending on experience and location.
Company Overview:Trinity Workforce Solutions is a leading provider of workforce management solutions. We are committed to delivering exceptional service to our clients and providing opportunities for professional growth and development.
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