Customer Order Coordinator

5 days ago

Manila, National Capital Region, Philippines beBeeOrder Full time ₱3,000,000 - ₱4,500,000
Job Overview

This role is focused on customer order management, requiring strong attention to detail and excellent communication skills.

The ideal candidate will be responsible for coordinating between customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our platform.

Key responsibilities include efficient order processing, prompt and professional response to customer inquiries, claim investigation and resolution, stakeholder collaboration, and e-commerce support.

To succeed in this position, you will need a Bachelor's degree in Business Administration or a related field, at least 3-4 years of experience in order management or a related role, and strong proficiency in Microsoft Office Suite.

  • Responsibilities:
    • Process orders accurately and efficiently within stipulated target times.
    • Respond promptly to customer inquiries via phone, email, and web chat.
    • Investigate and process claims related to shipment delays, defective items, and pricing discrepancies.
    • Collaborate with internal teams and external suppliers to address and resolve issues related to customer orders.

Benefits include meaningful work and growth opportunities, employee development programs, and a global reach with local impact.

At our organization, we prioritize creating positive employee experiences and providing opportunities for growth and learning.

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