Customer Order

5 days ago

Manila, National Capital Region, Philippines HireHawk Full time

Overview

Job Title: Customer Order Management & Project Specialist – ISP/MSP/VoIP

Job Type: Full-Time, Contractor

Workplace: 100% Remote (Global, PST Hours)

Schedule: Monday–Friday, 7:00 AM – 4:00 PM PST (occasional weekends)

Compensation: USD $1,300 – $1,500/month DOE (or equivalent local currency)

About HireHawk

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We're passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

About the Job

Our client is a leading California-based technology solutions provider specializing in Internet, Managed IT, VoIP, and Cloud Computing services for business customers across the United States.

We are looking for a highly organized, detail-oriented, and process-driven Customer Order & Provisioning Specialist to own the end-to-end order lifecycle while leading process improvement projects that drive efficiency, reduce errors, and elevate the customer experience.

You will be the central coordination point between customers, technical teams, and internal stakeholders, ensuring every order meets strict SLA commitments. This is a role for someone who thrives in structured workflows, values accuracy, and can proactively identify risks before they impact service delivery.

Core Responsibilities
  • Manage customer orders from intake to fulfillment, ensuring 100% SLA adherence.
  • Coordinate with provisioning, technical, and billing teams to deliver accurate, on-time services.
  • Track and update order status in CRM/ERP systems, maintaining complete documentation.
  • Serve as the primary customer contact for order-related updates and issue resolution.
  • Lead internal process improvement projects to optimize workflows and reduce delivery errors.
  • Monitor project timelines, identify blockers early, and implement corrective actions.
  • Ensure all documentation is audit-ready and aligned with internal/external compliance standards.
  • Generate and analyze order management reports to identify trends and improvement areas.
  • Escalate issues to management before they impact delivery timelines or SLAs.
  • Foster cross-departmental collaboration to ensure a smooth handoff between operational teams.
Must-Haves for the Role
  • 2–3+ years of order management or provisioning experience in telecom/ISP/MSP/VoIP environments.
  • Proven track record of leading process or operational improvement projects in a technical services setting.
  • Hands-on experience with CRM systems (Salesforce, Zoho) and ERP platforms (Odoo preferred).
  • Advanced English communication skills (verbal and written).
  • Ability to work PST hours consistently (7:00 AM – 4:00 PM PST, Mon–Fri).
  • Strong organizational skills with a focus on accuracy and process compliance.
  • Stable remote work setup with high-speed wired internet and backup power/connection options.
Nice-to-Haves for the Role
  • Experience with Odoo ERP in a telecom or ISP order management context.
  • Working knowledge of VoIP provisioning processes (e.g., DID/SIP assignment, hardware configuration).
  • Lean Six Sigma, PMP, or Agile certification.
  • SLA performance monitoring and optimization experience.
  • Proven track record of productivity in remote, distributed teams.
Compensation & Benefits
  • USD $1,300 – $1,500/month (DOE)
    • Access to a $200k+ perk marketplace with instant discounts on 150+ services
    • Access up to 50% of approved earnings before payday (no credit checks or fees)
    • On-time, in-currency pay
    What Happens After You Apply?
    • Instant AI interview link (~20 min)
      After submission, and if selected, we'll immediately send you a link to be interviewed with our AI recruiter. This required step allows us to learn more about you and what makes you a top candidate.
    • Interview with a HireHawk Recruiter
      Our recruiters will assess your interview. If you're a potential fit, we'll coordinate a live interview with you.

The AI interview is mandatory, and those who finish ASAP are more likely to be hired.

#J-18808-Ljbffr

  • Customer Order Coordinator

    2 days ago

    Manila, National Capital Region, Philippines beBeeOrder Full time ₱3,000,000 - ₱4,500,000

    Job OverviewThis role is focused on customer order management, requiring strong attention to detail and excellent communication skills.The ideal candidate will be responsible for coordinating between customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our platform.Key responsibilities include efficient order...

  • Order Management

    1 week ago

    Manila, National Capital Region, Philippines InOpTra Digital Full time $40,000 - $60,000 per year

    Order Management & SCM Specialist (Mid-Level)Experience:3–5 yearsLocation:Manila (Late Evening & Night Shift – PST Coverage)Engagement Type:Non-FieldRole OverviewWe are hiring an experiencedOrder Management & Supply Chain Specialist (Mid-Level)to drive global order execution and supply chain reporting. This role requires ownership oforder lifecycle...

  • Sales Order Processor

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time $104,000 - $130,878 per year

    WE'RE HIRING – SALES ORDER PROCESSOR Job PurposeThe Sales Order Processor is responsible for accurately receiving, validating, and processing customer purchase orders in a timely manner. This role ensures that all orders are aligned with customer requirements, pricing agreements, and company policies, supporting smooth order fulfillment and excellent...

  • Order Management Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job SummaryThe role is responsible for the end-to-end Order To Cash process ensuring on-time order fulfillment in Business-to-Business support at the country or regional level. This includes sales order management of domestic, export, and consignment orders based on policy; customer complaint coordination; operational problem solving; timely follow-up of...

  • Order Processing Coordinator

    4 days ago

    Manila, National Capital Region, Philippines beBeeOperational Full time ₱500,000 - ₱800,000

    Job Title: Sales Operations Specialist, Order ManagementAbout the JobThis role involves processing customer orders and placing them with vendors within agreed-upon service levels. It offers an opportunity to become a subject matter expert in order entry, pricing management, and purchasing, with potential to support offices across different regions.You will...

  • Order Operations Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time ₱75,000 - ₱90,000

    Job Description:">">We are seeking an experienced professional to lead our order operations team. As a senior manager, you will be responsible for overseeing the day-to-day execution and management of the order to cash cycle, including order entry, accuracy, and execution from order receipt through customer delivery all the way through invoicing and payment...

  • Order Processing Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeOrderProcessing Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Order Processing Specialist to join our team. In this role, you will be responsible for supporting Account Managers on order processing and monitoring, creating Sales Orders and Delivery Orders on SAP, and attending SOIP meetings to meet key performance indicators (KPIs). You will also collaborate closely with...

  • Remote Order Manager

    1 week ago

    Manila, National Capital Region, Philippines beBeeSpecialist Full time ₱300,000 - ₱400,000

    About the RoleAs a Customer Service & Data Entry Specialist, you will be responsible for managing Walmart orders, processing data accurately, and providing exceptional customer support. This is an exciting opportunity to work in a fast-paced environment where no two days are the same.Key ResponsibilitiesOrder Processing: Enter, update, and verify Walmart...

  • Remote Order Manager

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSpecialist Full time ₱600,000 - ₱1,200,000

    Job Overview:We are seeking a highly skilled Customer Service and Data Entry Specialist to manage orders, process data accurately, and provide exceptional support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.Main Responsibilities:Order Processing: Enter, update, and verify orders,...

  • Order and Inventory Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱61,000

    Role Summary:Customer Service & Data Entry SpecialistThis role involves managing orders, processing data accurately and ensuring exceptional customer support. This includes handling inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.Key Responsibilities:Order Processing: Enter, update, and verify orders with...