Operations Order Coordinator

3 days ago

Manila, National Capital Region, Philippines beBeeSpecialist Full time ₱350,000 - ₱600,000
About the Role

This is a challenging opportunity to serve as a key point of contact for customer orders, ensuring smooth processing from quotation to delivery.

You will coordinate between customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our e-commerce platform.

  • Order Processing: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
  • Enquiries Management: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Claims Management: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • E-commerce Support: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

We are looking for an individual with strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.


Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to manage multiple priorities and work collaboratively with cross-functional teams.
  • Familiarity with e-commerce platforms or ERP systems is a plus.
Benefits

We offer a range of benefits, including:

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Powering global startups: We've created opportunities for individuals to make a meaningful contribution.

About Us

We are a team dedicated to creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth.

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