Order and Inventory Manager

3 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱61,000

Role Summary:

Customer Service & Data Entry Specialist

This role involves managing orders, processing data accurately and ensuring exceptional customer support. This includes handling inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

Key Responsibilities:

  • Order Processing: Enter, update, and verify orders with accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the seller account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.

Requirements:

  • Experience in e-commerce order processing or a similar platform.
  • Strong proficiency in data entry with high accuracy and attention to detail.
  • Excellent customer service skills with experience in chat, email, and phone support.
  • Knowledge of inventory management and order tracking systems.
  • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify is a plus.
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
  • Ability to multi-task and prioritize tasks in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Problem-solving mindset to handle complaints and order discrepancies.

Preferred Qualifications:

  • Prior work with a similar platform.
  • Experience with Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support.
  • Background in inventory management for online stores.

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