Service Desk Team Lead

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Under the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD requests through email and phone and updates the schedule board.Logs and...

On-site - Makati 3-5 Yrs Exp Diploma Full-timeJob DescriptionJOB DESCRIPTIONUnder the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

On-site - Mandaluyong Fresh Graduate/Student Bachelor Full-timeJob DescriptionMetacom Solutions is looking for a Service Desk SpecialistWe are currently seeking a highly qualified Service Desk Specialist to join our team in BGC, Taguig.Qualifications:The ideal candidate should have completed at least their first year of college or hold a degree in any...

Get AI-powered advice on this job and more exclusive features.Connecting Top Talent with Leading OpportunitiesJardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office...

We are looking for a skilled IT Service Desk Shift Lead to join our team at H2 Software Consulting Services Inc. As a leader, you will be responsible for supervising and supporting the IT Service Desk team in achieving our goals.Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues,...

Emerson Mandaluyong, National Capital Region, PhilippinesIT Service Desk SpecialistEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Remote Support Specialist, IT Service Desk, you will be joining a...

H2 Software Consulting Services Inc. is seeking an exceptional IT Service Desk Shift Lead to supervise and support our team in delivering timely, effective solutions.Key Responsibilities:Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to...

We're looking for a skilled Helpdesk - Service Desk Junior Associate Technician to join our team at TeleTech Holdings, Inc. As a member of our IT support team, you'll be responsible for resolving IT-related issues and inquiries from users.About the Job:The Helpdesk - Service Desk Associate Technician plays a critical role in ensuring the smooth operation of...

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

H2 Software Consulting Services Inc. requires an IT Service Desk Shift Lead who can provide strategic leadership to the IT Service Desk team. The ideal candidate will have a strong background in IT operations and excellent communication skills.Duties:Supervise and support the IT Service Desk team in delivering high-quality services.Monitor ticket queues,...

Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

Emerson is a leading organization seeking a Help Desk Professional to join our mid-senior level Service Desk team. As a key member, you'll provide expert-level technical support, troubleshoot complex issues, and maintain a positive relationship with consumers. To succeed, you'll need a strong background in IT, excellent problem-solving skills, and a passion...

Salary: P46,000 to P65,000 (Monthly Package)Schedule: Monday- Friday, Rotating Shift (08:30 AM - 05:30 PM AEST)What are we looking for?Skills Required:At least 3+ years' experience in a service desk environment or call center.Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows...

IT Service Desk - URDU Bilingual | Quezon City | OnsiteThe Hird Corp.₱30-60K [Monthly] On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time ShareJob DescriptionWe are actively recruiting an experienced IT Service Desk Representative to provide crucial technical support to our end users. This position necessitates proficiency in both Urdu and English,...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...