Service Desk Team Lead

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

Company OverviewH2 Software Consulting Services Inc. is a leading provider of innovative software solutions, dedicated to delivering exceptional results to our clients.Job DescriptionWe are seeking a highly skilled IT Service Desk Team Lead to join our team. As a key member of our technical support services department, you will be responsible for supervising...

At Microbase Incorporated (Official Page), we are seeking a highly skilled Help Desk Team Lead to join our team.Job OverviewThis role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD requests...

Under the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD requests through email and phone and updates the schedule board.Logs and...

We are seeking an experienced Service Desk Team Lead to join our team at WeSource Management Consultancy Firm in Makati.In this role, you will be responsible for leading a team of Client Support Technicians, ensuring the availability and performance of all client applications, and providing trend analysis to enable informed decisions.You will work closely...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Job TitleIT Service Desk Team LeadOverviewThe IT Service Desk Team Lead plays a critical role in ensuring the smooth operation of our technical support services. The successful candidate will supervise and support the IT Service Desk team, providing guidance and training to enhance performance and customer service.ResponsibilitiesSupervise and support the IT...

As a Global Service Desk Quality Lead, you will be responsible for driving quality excellence across our Service Desk operations globally. This role requires a deep understanding of quality management principles and practices, as well as excellent leadership and collaboration skills.The ideal candidate must possess a Bachelor's Degree in IT or a relevant...

Job Responsibilities:Responsible for Providing technical support to resolve customer's concerns.Provides telephone voice and email support to resolve customer's concerns following pre-defined support procedures and policies using support channels and tools provided by client with a primary focus on achieving customer resolution and satisfaction.Collects all...

Key Qualifications:To be successful as an IT Service Desk Manager, you will need to possess excellent communication and problem-solving skills, as well as strong experience in service desk and customer service. You should also be proficient in tools such as ServiceNow and Microsoft applications, and knowledgeable in ITIL4.

Welcome to Shangri-La Group, where we're dedicated to providing unforgettable experiences for our guests. As Front Desk Supervisor Lead, you'll play a vital role in shaping these moments.About the PositionReporting directly to the Front Office Manager, you'll oversee the daily operations of the front desk team, ensuring prompt and efficient...

About the RoleAs the Service Desk Operations Manager, you will be responsible for leading a team of service desk analysts to ensure high-quality customer service and problem resolution. You will monitor ticket queues and service requests, assigning issues to appropriate team members based on expertise and urgency.You will also develop and implement service...

Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

Microbase Incorporated (Official Page) is a leading provider of IT solutions, and we are seeking a talented IT Service Delivery Lead to join our team.Job DescriptionThis role involves ensuring the service desk team meets agreed service levels, building relationships with internal and external customers, managing service performance, and suggesting...

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

We are seeking a highly motivated and organized individual to fill the position of Service Desk Specialist.About the JobThe successful candidate will be responsible for providing top-notch customer service, troubleshooting technical issues, and working closely with internal teams to achieve business objectives.This is an exciting opportunity for someone who...

Job DescriptionHunter's Hub Incorporated is seeking a highly motivated and experienced IT Service Desk Professional to join our team. The successful candidate will be responsible for providing technical support to customers via various channels.Key Responsibilities• Provide technical support via phone, email, or chat• Troubleshoot hardware, software, and...

Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment