Service Desk Operations Manager

Shangri-La Group is a renowned hospitality company that operates some of the world's finest hotels and resorts. Our commitment to excellence extends beyond providing luxurious accommodations, but also in delivering exceptional guest experiences.Job OverviewWe are seeking an experienced Assistant Front Office Manager to join our team at Edsa Shangri-La...

We aim to deliver exceptional IT services to our internal customers while promoting a culture of innovation and continuous improvement.Job PositionThe Senior Service Desk Analyst will be responsible for managing all aspects of IT support and ensuring smooth operations of the IT infrastructure.This role requires a versatile individual capable of independently...

Service Desk Manager - Up to 120K - Makati HybridThe Service Desk Manager is responsible for leading and managing a 24/7 service desk team to ensure the delivery of high-quality technical support to our organization and its customers.This role involves overseeing day-to-day operations, optimizing processes, and fostering a customer-centric culture within the...

Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

About the RoleThe Customer Support Operations Manager position at Microbase Incorporated (Official Page) requires a highly organized individual to lead our service desk team. The ideal candidate will have excellent leadership skills, be able to motivate and develop their team members.Key ResponsibilitiesBuild strong relationships with internal and external...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

H2 Software Consulting Services Inc. is seeking an exceptional IT Service Desk Shift Lead to supervise and support our team in delivering timely, effective solutions.Key Responsibilities:Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to...

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

On-site - Quezon City 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionTechnical Helpdesk Analyst may perform one or more of the following:Be responsible for primary user support and customer service.Respond to queries from all calls, portal, emails, chats from the client.Become familiar with each client and their respective...

Neksjob Corporation is looking for a Service Desk Specialist to join our team. The Service Desk Specialist will be responsible for providing technical support to customers and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to customers via phone, email, or chatResolve customer complaints and issues in a...

Job Description:The Customer Experience Associate plays a vital role in ensuring seamless front desk operations at SMARTPARK SYSTEMS SOLUTIONS INC. As the primary point of contact for internal and external clients, this position demands efficiency, professionalism, and a positive attitude to deliver exceptional customer service.About Us:We are committed to...

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

IT Service Desk Team LeadThe IT Service Desk Team Lead is responsible for the overall direction and coordination of the service desk team, ensuring the delivery of high-quality technical support to our organization and its customers.This role involves overseeing day-to-day operations, optimizing processes, and fostering a customer-centric culture within the...

Job SummaryService Desk AgentWe are seeking a highly skilled Service Desk Agent to join our team. The successful candidate will possess excellent communication skills, be able to work well under pressure, and have a strong understanding of technical issues.The role involves:Providing technical support to customers via phone, email, or chatAnalyzing complex...

Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment

Job DescriptionRole & ResponsibilitiesDescriptionESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing incidents, use...