Service Desk Analyst

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

Job Description:JK Network Services is hiring a Service Desk Analyst to join our team. The successful candidate will provide technical support to our clients and troubleshoot hardware, software, and network issues.Company Overview:We are a world leader in business process, consultancy, and information technology services. Our company values innovation,...

We are seeking a skilled IT Service Desk Technician to join our team at Stark Asia Solutions Inc. As a Help Desk Support Analyst, you will provide technical support for complex issues that require advanced troubleshooting and problem-solving skills.Job Description:Company Overview:Our company provides comprehensive IT solutions to clients...

As a skilled Help Desk Support Analyst, you will play a crucial role in providing technical support for complex issues at Stark Asia Solutions Inc. Your primary responsibility will be to handle escalated incidents and perform in-depth troubleshooting to resolve hardware, software, and network system problems.Key Skills and Qualifications:Must have a...

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

We're hiring an IT Service Analyst to join our team in Quezon City! As an IT Service Analyst, you'll play a vital role in delivering high-quality technical support to our clients, ensuring their IT needs are met promptly and efficiently.Your primary responsibilities will include providing L1 technical support via phone, email, and chat, troubleshooting...

**About the Role**H2 Software Consulting Services Inc. is seeking a seasoned Senior IT Service Desk Supervisor to join our team.Key Responsibilities:Lead and develop a high-performing IT Service Desk team to deliver exceptional customer service.Develop and implement process improvements to increase efficiency and productivity.Analyze metrics to identify...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

**Job Description**H2 Software Consulting Services Inc. is seeking a highly skilled IT Service Desk Shift Lead to supervise and support our IT Service Desk team in delivering timely, effective solutions.Key Responsibilities:Monitor ticket queues, assign tasks, and ensure Service Level Agreements (SLAs) are met.Provide guidance and training to team members to...

On-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionThe Service Desk Analyst will be part of the internal IT department within the Service Desk Team. In this role, you will provide 1st and 2nd line IT support in accordance with best practices, ensuring the accurate recording of all reported incidents, changes, and service requests...

**Job Responsibilities**The Service Desk Operations Leader will oversee the daily operations of the service desk, ensuring efficient and effective service delivery. Key responsibilities include:Managing the service desk team to achieve high-quality service standards.Identifying and implementing process improvements to enhance customer experience.**Key...

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk AnalystCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Shifting ScheduleSalary: Php 30,000 (Package)Work Set-Up: Full OnsiteJOB REQUIREMENTS:Open to Bachelor's Degree, High School Graduates, and...

Recruitment Hub by M and J Solutions Provider Inc.NegotiableOn-site - Makati 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionOverview of the Role:• Assist customers via calls and provide appropriate and timely resolution to concerns or queries following client's SOPs thereby ensuring customer satisfaction.• Acts as the first line Service Desk POC...

**About Us:**ConnectOS is a certified Great Place to Work and a top-rated Philippines employer of choice. We are part of one of Australia's Leading Retail Pharmacy Groups, operating over 500 stores across Australia with more than 20,000 employees. Our goal is to provide exceptional customer service and great savings on a wide range of brands and...

Job SummaryWe are seeking a Help Desk Technician to provide continuous first-line support to users of computer applications, escalating issues as needed to Bus. Systems Analysts and Technical Teams.The successful candidate will coordinate technical issues directly with service providers for second-line support, monitor scheduled jobs, and system/site...

We are seeking a detail-oriented Service Desk Operations Technician to join our team. As a key member of our service desk team, you will be responsible for managing all queries and ensuring that they are resolved in a timely and efficient manner.Key Responsibilities:Manage all queries received from B2B users via various channels including calls, portal,...

At Chubb, we are committed to delivering exceptional service to our customers. As a Quality Analyst for the Service Desk, you will play a vital role in ensuring that our team meets the highest standards of quality.The ideal candidate must possess strong analytical and problem-solving skills, with excellent communication and interpersonal abilities. A...

Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

We are seeking a highly skilled IT Service Desk Support Specialist to join our team. As the first point of contact for our B2B users, you will be responsible for troubleshooting end-user issues and providing exceptional customer service.Key Responsibilities:Respond to queries from various channels including calls, portal, emails, and chatsBecome familiar...