IT Service Desk Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Emerson Full time

Emerson Mandaluyong, National Capital Region, Philippines

IT Service Desk Specialist

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Remote Support Specialist, IT Service Desk, you will be joining a highly technical team that handles advanced support tasks. You will work with a highly specialized team providing advanced support not normally handled by the Tier1 or Tier2 team.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

  • Work within an ITIL-aligned Service Desk team.
  • Create a positive consumer support experience by interacting with consumers of various levels within the organization.
  • Monitor personal and team queue incidents, request ticketing system, and ensure consumers are properly handled and updated.
  • Create and update knowledge articles.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks with excellent balance of customer service and technical skills. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

  • Bachelor's degree in any IT-related course with experience in working as an IT Service Provider.
  • 3 years of relevant experience in fixing Software and Hardware issues.
  • In-depth knowledge of Microsoft Windows 10-11, Microsoft Office 365 suite, and up.
  • Experience in using service desk ticketing tools.

Preferred Qualifications That Set You Apart:

  • ServiceNow experience is a plus.

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We are dedicated to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries

Referrals increase your chances of interviewing at Emerson by 2x.

#J-18808-Ljbffr

  • Mandaluyong City, National Capital Region, Philippines Metacom Careers Full time

    On-site - Mandaluyong Fresh Graduate/Student Bachelor Full-timeJob DescriptionMetacom Solutions is looking for a Service Desk SpecialistWe are currently seeking a highly qualified Service Desk Specialist to join our team in BGC, Taguig.Qualifications:The ideal candidate should have completed at least their first year of college or hold a degree in any...


  • Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time

    We aim to deliver exceptional IT services to our internal customers while promoting a culture of innovation and continuous improvement.Job PositionThe Senior Service Desk Analyst will be responsible for managing all aspects of IT support and ensuring smooth operations of the IT infrastructure.This role requires a versatile individual capable of independently...


  • Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

    We are looking for a dedicated IT Service Desk Professional to join our team at IT Group, Inc. In this role, you will provide Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas.The position requires strong problem-solving skills, excellent communication, and ability to work in a fast-paced...


  • Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time

    Get AI-powered advice on this job and more exclusive features.Connecting Top Talent with Leading OpportunitiesJardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office...


  • Mandaluyong City, National Capital Region, Philippines Chubb Full time

    Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...


  • Mandaluyong City, National Capital Region, Philippines Chubb Full time

    Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...


  • Mandaluyong City, National Capital Region, Philippines Eastwood Job Portal Full time

    Job Summary:We are seeking a highly skilled and customer-focused Help Desk Support Specialist to join our team at Eastwood Job Portal. As a key member of our support team, you will be responsible for providing exceptional service to our clients via phone, chat, or email.


  • Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

    Join our dynamic IT team at IT Group, Inc. as a Help Desk Technician. In this role, you will be responsible for providing Level 1 technical support and service dispatch to customers across different practice areas.As a Help Desk Technician, your key responsibilities will include troubleshooting and resolving customer issues, implementing software and...


  • Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

    Direct message the job poster from IT Group, Inc.The Technical Support Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. The Technical Support Engineer will perform as the first point of escalation of IT infrastructure incidents that involve clients,...

  • Service Desk

    4 days ago


    Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

  • IT Service Desk

    2 weeks ago


    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time

    On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...


  • Makati City, National Capital Region, Philippines Neks Job Philippines Full time

    If you are a highly motivated and customer-focused individual, we encourage you to apply for the Help Desk Specialist position at Neks Job Philippines.This role involves responding to customer inquiries, resolving issues, and providing information about our organization's products or services. You will work closely with our team to deliver exceptional...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment


  • Mandaluyong City, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

    We're looking for a skilled Helpdesk - Service Desk Junior Associate Technician to join our team at TeleTech Holdings, Inc. As a member of our IT support team, you'll be responsible for resolving IT-related issues and inquiries from users.About the Job:The Helpdesk - Service Desk Associate Technician plays a critical role in ensuring the smooth operation of...

  • IT Service Desk

    2 weeks ago


    Quezon City, National Capital Region, Philippines The Hird Corp. Full time

    IT Service Desk - URDU Bilingual | Quezon City | OnsiteThe Hird Corp.₱30-60K [Monthly] On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time ShareJob DescriptionWe are actively recruiting an experienced IT Service Desk Representative to provide crucial technical support to our end users. This position necessitates proficiency in both Urdu and English,...


  • Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

    Direct message the job poster from IT Group, Inc.Head of Human Capital and Admin @ IT Group, Inc. | Tech Recruitment, HR PoliciesDUTIES & RESPONSIBILITIESOperational TasksMaintains and updates knowledgebase across all products.Proactively discusses with the team any customer satisfaction issues, and reports the same to the Head of SOC.Provides insight to...

  • Service Desk Analyst

    3 weeks ago


    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...


  • Makati City, National Capital Region, Philippines Microbase Incorporated (Official Page) Full time

    Under the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD requests through email and phone and updates the schedule board.Logs and...


  • Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    We are looking for a skilled IT Service Desk Shift Lead to join our team at H2 Software Consulting Services Inc. As a leader, you will be responsible for supervising and supporting the IT Service Desk team in achieving our goals.Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues,...


  • Makati City, National Capital Region, Philippines Microbase Incorporated (Official Page) Full time

    On-site - Makati 3-5 Yrs Exp Diploma Full-timeJob DescriptionJOB DESCRIPTIONUnder the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD...