IT Service Desk

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

Direct message the job poster from IT Group, Inc.Head of Human Capital and Admin @ IT Group, Inc. | Tech Recruitment, HR PoliciesDUTIES & RESPONSIBILITIESOperational TasksMaintains and updates knowledgebase across all products.Proactively discusses with the team any customer satisfaction issues, and reports the same to the Head of SOC.Provides insight to...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

**Job Responsibilities**The Service Desk Operations Leader will oversee the daily operations of the service desk, ensuring efficient and effective service delivery. Key responsibilities include:Managing the service desk team to achieve high-quality service standards.Identifying and implementing process improvements to enhance customer experience.**Key...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

Job Description:JK Network Services is hiring a Service Desk Analyst to join our team. The successful candidate will provide technical support to our clients and troubleshoot hardware, software, and network issues.Company Overview:We are a world leader in business process, consultancy, and information technology services. Our company values innovation,...

Key Qualifications:To be successful as an IT Service Desk Manager, you will need to possess excellent communication and problem-solving skills, as well as strong experience in service desk and customer service. You should also be proficient in tools such as ServiceNow and Microsoft applications, and knowledgeable in ITIL4.

The Hird Corp. is actively recruiting an experienced IT Service Desk Representative to join our team. In this role, you will be responsible for providing exceptional technical support to our end users and ensuring that their needs are met promptly and efficiently.Key ResponsibilitiesResolving technical issues and troubleshooting problems in a timely...

On-site - Mandaluyong Fresh Graduate/Student Bachelor Full-timeJob DescriptionMetacom Solutions is looking for a Service Desk SpecialistWe are currently seeking a highly qualified Service Desk Specialist to join our team in BGC, Taguig.Qualifications:The ideal candidate should have completed at least their first year of college or hold a degree in any...

Chubb Mandaluyong, National Capital Region, PhilippinesQuality Analyst – Service DeskPosition: Quality Analyst – Service DeskReports to: Quality Analyst Team LeadDepartment: Global Service DeskJob Summary:The Quality Analyst for the Service Desk will be responsible for monitoring, analyzing, and improving the quality of support provided by the Service...

About the RoleAs the Service Desk Operations Manager, you will be responsible for leading a team of service desk analysts to ensure high-quality customer service and problem resolution. You will monitor ticket queues and service requests, assigning issues to appropriate team members based on expertise and urgency.You will also develop and implement service...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

Onsite IT Service Desk Representative - Russian BilingualThe Hird Corp.₱35-70K [Monthly] On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time ShareJob DescriptionBenefitsEmployee Recognition and RewardsPerformance Bonus, IncentivesGovernment Mandated Benefits13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSISInsurance Health &...

About the Role">The Service Desk Operations Professional will play a critical role in providing technical support to end-users, ensuring timely issue resolution, and maintaining high-quality service delivery.">Responsibilities">Provide technical assistance to end-users via phone, email, and chat.Troubleshoot hardware, software, and network issues for...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

We are Neksjob, a customer-centric company that strives to deliver exceptional service.We are looking for a talented Service Desk Specialist who can provide top-notch support to our clients.ResponsibilitiesRespond to customer inquiries via phone, email, or chat.Resolve customer complaints in a timely manner.Collaborate with internal teams to resolve complex...

Job DescriptionRole & ResponsibilitiesDescriptionESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing incidents, use...

We are seeking a highly motivated and organized individual to fill the position of Service Desk Specialist.About the JobThe successful candidate will be responsible for providing top-notch customer service, troubleshooting technical issues, and working closely with internal teams to achieve business objectives.This is an exciting opportunity for someone who...

Job DescriptionRole & ResponsibilitiesDescriptionESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing incidents, use...

DUTIES AND RESPONSIBILITIESService Desk and Support• Provides direct first level of support via telephone, email, web or any other means, such as:• Answering RFIs• App navigation• Onsite and remote assistance• Initial troubleshooting using the KB as reference• Password resets and ticket routing• Escalation to Level 2, 3 and principal when...