Quality Analyst – Service Desk

Team Lead Job DescriptionWe are seeking a talented Team Lead to join our Service Desk team. The successful candidate will be responsible for leading a team of service desk analysts, coordinating ticket resolution, and improving service processes.Main Responsibilities:Supervise and train a team of service desk analysts to deliver high-quality customer...

About the RoleThis is an exciting opportunity to lead a team of service desk analysts and contribute to the success of Chubb's IT operations. As a Service Desk Team Lead, you will be responsible for managing a team, coordinating ticket resolution, and improving service processes.Main Responsibilities:Supervise and train a team of service desk analysts to...

We aim to deliver exceptional IT services to our internal customers while promoting a culture of innovation and continuous improvement.Job PositionThe Senior Service Desk Analyst will be responsible for managing all aspects of IT support and ensuring smooth operations of the IT infrastructure.This role requires a versatile individual capable of independently...

Get AI-powered advice on this job and more exclusive features.Connecting Top Talent with Leading OpportunitiesJardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office...

Chubb, a leading insurance provider, seeks an experienced Service Desk Quality Improvement Specialist to enhance the quality of support provided by our Service Desk team.About the Role:Conduct regular quality assurance assessments of service desk ticket resolutions, live calls, and chat interactions to ensure compliance with quality standards.Identify trends...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

Job DescriptionThe Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk analysts, coordinating ticket resolution, and improving service processes.Key Responsibilities:Lead and mentor a team of service...

We are seeking a talented Quality Performance Optimization Analyst to join our Global Service Desk team at Chubb.About the Role:This role involves monitoring, analyzing, and improving the quality of support provided by the Service Desk team.Responsibilities:Develop and implement quality improvement initiatives to enhance customer satisfaction.Conduct quality...

Chubb is seeking a highly skilled Global Service Desk Quality Assurance Lead to oversee the quality of support provided by our Service Desk team.About the Role:This is a leadership position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key Responsibilities:Develop and implement quality...

**Company Overview:** ConnectOS is a leading Australian Retail Pharmacy Group with over 500 stores across Australia, employing more than 20,000 employees.We provide a place where customers come to be happy and healthy, and exceptional customer service and great savings on wide range of brands and products.This role is part of our Service Desk team, which...

Job SummaryThe Service Desk Team Lead will play a key role in supporting the delivery of excellent service to Chubb's clients and internal users. This position requires a strong leader who can manage a team, coordinate ticket resolution, and improve service processes.Main Duties:Lead a team of service desk analysts to ensure high-quality customer service and...

Salary: P46,000 to P65,000 (Monthly Package)Schedule: Monday- Friday, Rotating Shift (08:30 AM - 05:30 PM AEST)What are we looking for?Skills Required:At least 3+ years' experience in a service desk environment or call center.Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows...

Jardine Service Centre Philippines is committed to providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities.Job RoleThe Senior Service Desk Analyst will be responsible for managing all aspects of IT support and ensuring smooth operations of the IT infrastructure.This role requires a...

Service Desk Analyst - Manila, Philippines - US Eastern Hours - 9AM-6PM - M-F 9 pm - 6 am PSTLevel 1 Service Desk Analyst – Remote – FTE9AM-6PM - M-F US EST hours - Monday - Friday9 pm - 6 am PSTMust have a reliable, high-speed Internet connection to be consideredIntroductionAt Slipstream IT we work to streamline IT Support and provide managed solutions...

Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Service Desk Analyst - L2Requisition ID: 35609City: Quezon CityCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative...

Position OverviewWe are looking for an experienced Level 2 Service Desk Analyst to join our growing team. Orro Group has a supportive team-based culture in which team members are expected to be proactive, self-sufficient and hands-on. You will be part of a highly motivated team of over-achievers charged with ensuring that customers obtain the very best of...

On-site - Mandaluyong Fresh Graduate/Student Bachelor Full-timeJob DescriptionMetacom Solutions is looking for a Service Desk SpecialistWe are currently seeking a highly qualified Service Desk Specialist to join our team in BGC, Taguig.Qualifications:The ideal candidate should have completed at least their first year of college or hold a degree in any...

Join our dynamic team at TeleTech Holdings, Inc. as a Service Desk Professional.About the PositionWe are looking for a skilled Service Desk Professional to join our Helpdesk-Service Desk Team in Metro Manila Philippines. As a key member of our team, you will be responsible for delivering exceptional customer service and technical support to our clients.Main...

Job DescriptionGlobexPeople is looking for a highly motivated IT Service Desk Analyst-L1 to join our team. The ideal candidate will have:0-5 years of experience in technical supportStrong analytical and problem-solving skillsFamiliarity with Windows OS and ServiceNowExcellent communication and interpersonal skillsThe successful candidate will be responsible...

We are looking for a skilled IT Service Desk Shift Lead to join our team at H2 Software Consulting Services Inc. As a leader, you will be responsible for supervising and supporting the IT Service Desk team in achieving our goals.Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues,...