Technical Systems Support Specialist

23 hours ago

Antipolo City, Calabarzon, Philippines beBeeTroubleshooter Full time ₱800,000 - ₱1,500,000
IT Support Specialist

We are seeking a highly skilled and customer-focused IT Helpdesk Support Specialist to join our organization.


The successful candidate will be responsible for delivering advanced technical support to end-users via multiple channels, including chat, email, phone, and remote tools. They will also troubleshoot and resolve complex hardware, software, and network-related issues, as well as configure, manage, and maintain networking equipment.


Key responsibilities include:


  • Providing tier 2/3 technical support to end-users across macOS and Windows platforms.
  • Troubleshooting complex hardware, software, and network-related issues using advanced technical skills.
  • Configuring, managing, and maintaining networking equipment, including Juniper switches, wireless access points, and Palo Alto firewalls.
  • Administering user accounts and access in various platforms, including Active Directory, Microsoft Entra, and Google Workspace.
  • Managing SaaS applications, including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
  • Overseeing Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Supporting macOS environments, including integration with Apple Business Manager and MDM tools like Jamf or Kandji.
  • Assisting with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintaining accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitoring system performance and security, escalating critical issues when needed.

Requirements

The ideal candidate will possess the following qualifications:


  • Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools like Jamf or Kandji.
  • Proficiency in Microsoft Intune administration and Microsoft Entra administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems like Jira Service Management, Zendesk, or ServiceNow.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.

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