Technical Support Professional

1 day ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱650,000 - ₱850,000
IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team. This role will be responsible for providing technical support to employees, managing IT operations, and contributing to enterprise system improvements.

About the Role

This is an exciting opportunity for a talented individual who is passionate about delivering exceptional customer service and has a strong background in IT support. As an IT Support Specialist, you will be the first point of contact for technical issues and will work closely with the global IT team to resolve complex problems.

Key Responsibilities:

  • Provide timely and effective resolution for customers' computer and application issues
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems
  • 3+ years of experience in computer-related technical support
  • Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems
  • Basic understanding of networking skills including TCP/IP and routing
  • Familiarity with virtualization technologies such as VMware, Hyper-V, EC2
  • Experience with Single Sign On (SSO) platforms such as Okta
  • Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack
  • Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving
  • Basic knowledge of cybersecurity principles
  • Experience with scripting and automation for system tasks is a plus
Benefits

We offer a competitive total rewards package that includes:

  • Remote-first culture
  • Health care coverage
  • Education reimbursement
  • Competitive paid time off
  • 4 self-care days per year
  • National holidays
  • Charitable contribution match
  • Monthly wellness or home office reimbursement
  • Access to Modern Health (mental health platform)
  • Retirement plan with match/contribution
About Us

We are committed to ensuring the integrity of global education and meaningfully improving learning outcomes. Our values underpin everything we do and include customer centricity, passion for learning, integrity, action and ownership, one team, and a global mindset.

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