Technical Support Professional

23 hours ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $35,000 - $55,000
Remote Technical Support Specialist

Are you passionate about delivering exceptional customer experiences?

Do you have a knack for troubleshooting and resolving technical issues? We are seeking a skilled Remote Technical Support Specialist to join our team

As a key member of our global support team, you will be responsible for providing top-notch technical assistance to customers via various communication channels. You will work closely with cross-functional teams to identify and resolve complex technical issues, ensuring seamless customer experiences.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a solid understanding of networking and cybersecurity concepts. Prior experience in tech support or a related field is highly desirable.

  • Key Responsibilities:
  • Provide timely and effective technical support via phone, email, and chat
  • Resolve customer inquiries of varying complexities
  • Collaborate with internal stakeholders to gather information and resolve technical issues
  • Maintain up-to-date knowledge of client products and services
  • Ensure customer satisfaction through every interaction

Requirements:

  • Excellent English communication skills (C1 level or higher)
  • Prior experience in technical support, desktop support, or a similar role
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) and cybersecurity concepts
  • Customer-oriented and responsible attitude

Nice to Have:

  • Experience with CRM systems like Zendesk
  • Previous experience working with engineers
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco

What We Offer:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referrals
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation

About Us:

We are a leading provider of secure technical and customer support services for tech companies globally. Our mission is to deliver exceptional customer experiences through our dedicated team of experts.

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