Technical Support Specialist
4 weeks ago
Southwestern University, Inc. is seeking a skilled Technical Support Specialist to provide exceptional support for our IT operations and initiatives.
About the RoleThis is an exciting opportunity to join our team and contribute to the success of our organization. As a Technical Support Specialist, you will be responsible for providing assistance to the IT Manager in the preparation and implementation of departmental and company-wide IT operations and related budget for business applications and associated services.
Duties and ResponsibilitiesGeneral:
- Assist the IT Manager in recommending solutions to address business operational issues.
- Participate in the development and implementation of IT strategies and plans.
System Administration:
- Install and update applications on servers, establish and maintain user accounts, create and modify application forms and reports.
- Test new versions of applications before deployment to ensure features meet users' requirements.
- Perform data archiving and retrieval for applicable systems.
Application Support:
- Provide 1st level support for all applications used by the organization.
- Document and escalate system issues that cannot be resolved within the IT department.
- Develop and execute scripts to perform data correction or extraction when required.
To be successful in this role, you should have excellent communication and problem-solving skills, as well as experience with system administration and application support. You should also be proficient in scripting languages and able to work effectively in a team environment.
Salary and BenefitsThe estimated salary for this position is $65,000 - $85,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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