Senior Technical Solutions Expert

20 hours ago


Bacolod City, Western Visayas, Philippines Neksjob Full time
Job Description

We are seeking a highly skilled and customer-focused Technical Support Representative to join Neksjob. As a key member of our team, you will be responsible for providing exceptional technical assistance and support to our clients.

Responsibilities:
  • Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner.
  • Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
  • Research, diagnose, document, and resolve technical issues related to software and hardware problems.
  • Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
  • Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
  • Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
  • Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
  • Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
  • Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
Requirements:
  • A minimum of an ALS Passer or equivalent qualification.
  • Vocational or Associate Graduate preferred.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
Benefits:
  • A competitive salary of $45,000 per year.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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