Customer Support Specialist

1 week ago


Bacolod City, Western Visayas, Philippines Gratitude Philippines Full time

We are seeking a highly skilled Customer Service Representative to join our team at Gratitude Philippines. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

About Us

At Gratitude Philippines, we value our customers above all else and strive to deliver exceptional service every time. Our mission is to provide high-quality customer support that meets the needs of our clients.

Salary

The salary for this position is estimated to be around PHP 25,000 - 35,000 per month, depending on experience.

Job Description

As a Customer Service Representative, your primary responsibility will be to handle customer inquiries and issues via phone, email, or chat. You will be required to communicate effectively with customers, understand their concerns, and resolve their issues in a timely manner.

You will also be responsible for escalating complex issues to senior team members or supervisors as needed.

Required Skills and Qualifications
  • Bachelor's degree in any field;
  • At least one year of customer service experience, preferably in a call center environment;
  • Excellent communication and problem-solving skills;
  • Ability to work under pressure and meet performance targets;
  • Proficiency in Microsoft Office applications.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary;
  • Opportunities for career growth and professional development;
  • A dynamic and supportive work environment;
  • Flexible working hours;
  • A range of employee discounts and perks.

We are an equal opportunities employer and welcome applications from qualified candidates who share our values and commitment to delivering exceptional customer service.



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