Customer Support Specialist

1 month ago


Iloilo City, Western Visayas, Philippines Neksjob Full time
Role Overview
At Neksjob, we are seeking a Customer Support Specialist to join our team. This is an exciting opportunity for individuals who enjoy working with customers and providing top-notch support.

About the Role
As a Customer Support Specialist, you will be responsible for responding to customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:
- Respond to customer calls, emails, and chats in a timely and professional manner
- Resolve customer complaints and concerns in a fair and efficient way
- Provide product and service information to customers
- Troubleshoot technical issues and escalate complex problems as needed

Requirements:
- High school diploma or equivalent required; call center experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving and analytical skills
- Willingness to work on-site

What We Offer:
- Competitive salary of $2,500 per month
- Exciting performance bonuses and account-specific allowances
- Opportunities for career advancement and professional growth
- Comprehensive healthcare benefits

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