Workforce Management Expert
1 week ago
We are seeking a highly skilled Workforce Management Real-Time Analyst to join our team at Carelon Global Solutions.
Key Responsibilities:- Monitor call volume demand in real-time and make data-driven decisions to optimize workforce allocation.
- Ensure optimal service levels by analyzing call center performance and adjusting schedules accordingly.
- Manage and adjust call routing during unusual call patterns to meet service level requirements.
The ideal candidate will have a strong background in call center operations, with experience in real-time management and a proven track record of improving efficiency and productivity.
We offer a competitive compensation package and opportunities for professional growth and development.
Requirements:- High school diploma or equivalent required.
- Minimum 2 years of call center operations experience, or an equivalent combination of education and experience.
- Preferred: Real-time management experience in a centralized call center environment.
-
Workforce Management Expert
2 days ago
Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full timeWNS Global Services, Inc. is seeking a highly experienced Workforce Management Expert to lead our teams in achieving operational excellence.The successful candidate will have a strong background in managing team performance, providing effective coaching and feedback, and performing administrative tasks for operational support.With at least 5-8 years of...
-
Workforce Planning Expert
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps is hiring a Workforce Planning Expert to drive their workforce management strategy.The ideal candidate will have advanced forecasting skills, with expertise in developing and implementing staffing plans to meet business needs.They will also possess strong technical skills, with experience in analyzing data and developing insights using analytics...
-
Workforce Scheduling Manager
7 days ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeJob OverviewWe are seeking a highly skilled Workforce Management Analyst to join our team at Stealth Monitoring, Inc. This role is responsible for ensuring the Monitoring Center meets established quality standards, including reliability, usability, and performance.Key ResponsibilitiesDevelop and maintain schedule analysis portfolios to aid scheduling...
-
Workforce Management Consultant
1 week ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring Full timeAt Stealth Monitoring, we're looking for a skilled Workforce Management Consultant to join our team. As a Workforce Management Consultant, you'll play a critical role in ensuring the Monitoring Center meets established standards of quality.About UsWe're North America's leading provider of remote live real-time video surveillance security camera monitoring....
-
Workforce Management Analyst
7 days ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeStealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst.Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that the organization has the right people with the...
-
Workforce Operations Manager
1 week ago
Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full timeWe are looking for a Workforce Operations Manager to join our team at WNS Global Services, Inc.This role involves managing team performance, providing coaching and feedback, and performing administrative tasks.The ideal candidate will have excellent problem-solving and decision-making skills to drive results and achieve metric goals.The position requires at...
-
Workforce Management Analyst
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps Iloilo is urgently hiring a Workforce Analyst:1. Advanced Forecasting Skills: Proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.2. Data Analysis and Reporting: Experience with analytics platforms (e.g., SQL, Power BI, Tableau) to generate and interpret insights from KPIs,...
-
Maritime Workforce Manager
7 days ago
Iloilo City, Western Visayas, Philippines Status Maritime Corp. Iloilo Full timeAbout UsStatus Maritime Corp. Iloilo is a leading provider of maritime services, dedicated to excellence in crew management and vessel operations. We seek a skilled Crewing Manager to join our team and contribute to our success.Key Responsibilities:Develop and maintain effective crew scheduling systems.Recruit, select, and assign crew members to vessels...
-
Workforce Supervisor
3 days ago
Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full timeAbout the Role:We are seeking an experienced Workforce Supervisor to join our team at WNS Global Services, Inc.The successful candidate will be responsible for managing team performance, providing effective coaching and constructive feedback to subordinates, and performing administrative tasks for operational support.Key Responsibilities:Manage team...
-
Workforce Optimization Specialist
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps, a leading company in workforce management, is seeking an experienced Workforce Management Analyst.The ideal candidate will have advanced forecasting skills, proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.They will also possess strong technical aptitude, with advanced knowledge...
-
BPO Assistant Manager/Deputy Manager Workforce
4 weeks ago
Iloilo City, Western Visayas, Philippines Manpower Core Group Inc. Full timeKey skillsAt least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEXIEX, InsuranceJob Title: AM/DM WorkforceWork location: Iloilo CityWork set up: Onsite and open for relocationWork shift: Shifting/ Night shiftSalary: up to 90KQUALIFICATIONS:• 3+ years of supervisory/managerial experience in WFM• Experience with Scheduling...
-
Staffing and Analytics Expert
7 days ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeJob SummaryStealth Monitoring, Inc. is looking for a talented Workforce Management Analyst to join our team. As a key member of our team, you will be responsible for ensuring the Monitoring Center meets established quality standards.ResponsibilitiesEnsures that published schedule shells are based on the 6-week forecast and maintain a margin of error of +/-...
-
Transportation Management Expert
1 week ago
Iloilo City, Western Visayas, Philippines Virginia Food, Inc (VFI) Full timeVirginia Food, Inc (VFI) is committed to delivering exceptional customer service, and we are seeking a Transportation Management Expert to join our team.This expert will play a key role in ensuring that our transportation operations are efficient, effective, and compliant with regulations.The ideal candidate will have:a strong understanding of transportation...
-
Director of Site Management
6 days ago
Iloilo City, Western Visayas, Philippines Transcom Full timeKey Performance Indicators (KPIs)Ensures that team member, client, and customer expectations are met and exceeded.Collaborates with Workforce Management to implement recommendations for improving operational efficiencies.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced...
-
Client Acquisition Expert
7 days ago
Iloilo City, Western Visayas, Philippines CitiStar Shopping Center Inc. Full timeJob Title: Client Acquisition ExpertRole OverviewCitiStar Shopping Center Inc. is seeking a highly skilled Client Acquisition Expert to develop and execute strategies for acquiring new clients, driving wholesale business growth and expansion.Key ResponsibilitiesDevelop and implement client acquisition strategies, focusing on identifying and pursuing new...
-
hr manager
6 days ago
Iloilo City, Western Visayas, Philippines Xilium Professional Services Inc. Full timeJob Summary:The HR Manager will serve as a strategic partner in driving the company's human resources initiatives. This role requires a proactive leader who can oversee HR policies, ensure compliance with labor laws, and drive talent management strategies. The HR Manager will be responsible for fostering a positive workplace culture, improving operational...
-
Clinical Medication Expert
6 days ago
Iloilo City, Western Visayas, Philippines Medic Cruz Pharmacy Full timeAs a Clinical Medication Expert, you will be responsible for preparing, dispensing, and administering medications to patients. You will work closely with healthcare providers to ensure that patients receive the best possible care.Job Description:The ideal candidate will have strong problem-solving abilities and excellent customer service skills.Prior...
-
Service Level Manager
1 week ago
Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full timeWorkplace EnvironmentCarelon Global Solutions is committed to creating a diverse and inclusive work environment.Job Responsibilities:Monitor call volume demand in real-time and adjust schedules to optimize workforce allocation.Analyze call center performance and adjust schedules to ensure optimal service levels.Manage and adjust call routing during unusual...
-
Operational Efficiency Manager
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps seeks an Operational Efficiency Manager to lead their workforce management efforts.The ideal candidate will have a strong background in strategic thinking, with experience in building staffing plans to meet business needs.They will also possess excellent communication and project management skills, with the ability to lead WFM projects and...
-
Strategic Operations Manager
2 days ago
Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full timeAt WNS Global Services, Inc., we are seeking an exceptional Strategic Operations Manager to lead our teams into achieving metric goals.The successful candidate will have a strong track record of managing team performance and providing effective coaching and constructive feedback to subordinates.With at least 5-8 years of overall work experience and 2-3 years...