Workforce Management Expert

1 week ago


Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full time
Job Description

We are seeking a highly skilled Workforce Management Real-Time Analyst to join our team at Carelon Global Solutions.

Key Responsibilities:
  • Monitor call volume demand in real-time and make data-driven decisions to optimize workforce allocation.
  • Ensure optimal service levels by analyzing call center performance and adjusting schedules accordingly.
  • Manage and adjust call routing during unusual call patterns to meet service level requirements.

The ideal candidate will have a strong background in call center operations, with experience in real-time management and a proven track record of improving efficiency and productivity.

We offer a competitive compensation package and opportunities for professional growth and development.

Requirements:
  • High school diploma or equivalent required.
  • Minimum 2 years of call center operations experience, or an equivalent combination of education and experience.
  • Preferred: Real-time management experience in a centralized call center environment.


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