Workforce Operations Manager

WNS Global Services, Inc. is seeking a highly experienced Workforce Management Expert to lead our teams in achieving operational excellence.The successful candidate will have a strong background in managing team performance, providing effective coaching and feedback, and performing administrative tasks for operational support.With at least 5-8 years of...

Job DescriptionWe are seeking a highly skilled Workforce Management Real-Time Analyst to join our team at Carelon Global Solutions.Key Responsibilities:Monitor call volume demand in real-time and make data-driven decisions to optimize workforce allocation.Ensure optimal service levels by analyzing call center performance and adjusting schedules...

Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst.Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that the organization has the right people with the...

XtendOps Iloilo is urgently hiring a Workforce Analyst:1. Advanced Forecasting Skills: Proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.2. Data Analysis and Reporting: Experience with analytics platforms (e.g., SQL, Power BI, Tableau) to generate and interpret insights from KPIs,...

Job OverviewWe are seeking a highly skilled Workforce Management Analyst to join our team at Stealth Monitoring, Inc. This role is responsible for ensuring the Monitoring Center meets established quality standards, including reliability, usability, and performance.Key ResponsibilitiesDevelop and maintain schedule analysis portfolios to aid scheduling...

At Stealth Monitoring, we're looking for a skilled Workforce Management Consultant to join our team. As a Workforce Management Consultant, you'll play a critical role in ensuring the Monitoring Center meets established standards of quality.About UsWe're North America's leading provider of remote live real-time video surveillance security camera monitoring....

About UsStatus Maritime Corp. Iloilo is a leading provider of maritime services, dedicated to excellence in crew management and vessel operations. We seek a skilled Crewing Manager to join our team and contribute to our success.Key Responsibilities:Develop and maintain effective crew scheduling systems.Recruit, select, and assign crew members to vessels...

XtendOps is hiring a Workforce Planning Expert to drive their workforce management strategy.The ideal candidate will have advanced forecasting skills, with expertise in developing and implementing staffing plans to meet business needs.They will also possess strong technical skills, with experience in analyzing data and developing insights using analytics...

About the Role:We are seeking an experienced Workforce Supervisor to join our team at WNS Global Services, Inc.The successful candidate will be responsible for managing team performance, providing effective coaching and constructive feedback to subordinates, and performing administrative tasks for operational support.Key Responsibilities:Manage team...

XtendOps, a leading company in workforce management, is seeking an experienced Workforce Management Analyst.The ideal candidate will have advanced forecasting skills, proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.They will also possess strong technical aptitude, with advanced knowledge...

Job Description:We are looking for an experienced Operational Manager to join our team at WNS Global Services, Inc.The successful candidate will be responsible for managing team performance, providing effective coaching and constructive feedback to subordinates, and performing administrative tasks for operational support.Key Responsibilities:Manage team...

At WNS Global Services, Inc., we are seeking an exceptional Strategic Operations Manager to lead our teams into achieving metric goals.The successful candidate will have a strong track record of managing team performance and providing effective coaching and constructive feedback to subordinates.With at least 5-8 years of overall work experience and 2-3 years...

About the RoleThe Workforce Management Analyst will play a crucial part in ensuring the organization has the right people with the right skills in the right place at the right time.Main AccountabilitiesMaintain published schedule shells based on the 6-week forecast and ensure a margin of error of +/- 5%.Analyze real-time and historical data to better...

XtendOps seeks an Operational Efficiency Manager to lead their workforce management efforts.The ideal candidate will have a strong background in strategic thinking, with experience in building staffing plans to meet business needs.They will also possess excellent communication and project management skills, with the ability to lead WFM projects and...

Key skillsAt least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEXIEX, InsuranceJob Title: AM/DM WorkforceWork location: Iloilo CityWork set up: Onsite and open for relocationWork shift: Shifting/ Night shiftSalary: up to 90KQUALIFICATIONS:• 3+ years of supervisory/managerial experience in WFM• Experience with Scheduling...

Transcom is looking for talented individuals like you to join our awesome team Be the next Senior Operations Manager for our Transcom Iloilo site.Join our Transcom Family as a Senior Operations ManagerThe Senior Operations Manager will lead a team of Managers by providing them with direction, support, and career development. They will demonstrate innovation...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...

About the RoleThis is an exciting opportunity to join our team as a Workforce Management Real-Time Analyst at Carelon Global Solutions.Job Summary:As a Workforce Management Real-Time Analyst, you will be responsible for monitoring call volume demand and making adjustments to optimize workforce allocation. You will also analyze call center performance and...

Key Performance Indicators (KPIs)Ensures that team member, client, and customer expectations are met and exceeded.Collaborates with Workforce Management to implement recommendations for improving operational efficiencies.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced...

We are seeking a highly skilled Operational Excellence Lead to join our team at WNS Global Services, Inc.The role requires strong leadership skills, as well as the ability to manage team performance and provide effective coaching and feedback.The ideal candidate will have at least 5-8 years of overall work experience and 2-3 years of Workforce...