Workforce Scheduling Manager
7 days ago
We are seeking a highly skilled Workforce Management Analyst to join our team at Stealth Monitoring, Inc. This role is responsible for ensuring the Monitoring Center meets established quality standards, including reliability, usability, and performance.
Key Responsibilities- Develop and maintain schedule analysis portfolios to aid scheduling improvement parallel to volume arrival.
- Coordinate, plan, and implement workforce-impacting activities.
- Monitor schedule adherence/compliance through attendance monitoring.
- Perform other duties as assigned by the WFM Supervisor.
- Bachelor's degree in a quantitative domain and/or relevant experience with data analytics is an advantage.
- 1-3 years of experience in workforce management scheduling, analysis, and reporting.
- Intermediate Excel skills are required.
- Strong macro and programming skills are preferable.
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Workforce Management Analyst
7 days ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeStealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst.Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that the organization has the right people with the...
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Workforce Management Expert
1 week ago
Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full timeJob DescriptionWe are seeking a highly skilled Workforce Management Real-Time Analyst to join our team at Carelon Global Solutions.Key Responsibilities:Monitor call volume demand in real-time and make data-driven decisions to optimize workforce allocation.Ensure optimal service levels by analyzing call center performance and adjusting schedules...
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Workforce Management Scheduler
4 weeks ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full timeKey Skills:Workforce Management Team Leadscheduler skillsManagementJob title: Workforce Management SchedulerWork setup: Onsite in CebuWork Schedule: Shifting ScheduleSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management and...
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Workforce Management Analyst
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps Iloilo is urgently hiring a Workforce Analyst:1. Advanced Forecasting Skills: Proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.2. Data Analysis and Reporting: Experience with analytics platforms (e.g., SQL, Power BI, Tableau) to generate and interpret insights from KPIs,...
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Maritime Workforce Manager
7 days ago
Iloilo City, Western Visayas, Philippines Status Maritime Corp. Iloilo Full timeAbout UsStatus Maritime Corp. Iloilo is a leading provider of maritime services, dedicated to excellence in crew management and vessel operations. We seek a skilled Crewing Manager to join our team and contribute to our success.Key Responsibilities:Develop and maintain effective crew scheduling systems.Recruit, select, and assign crew members to vessels...
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Workforce Management Consultant
1 week ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring Full timeAt Stealth Monitoring, we're looking for a skilled Workforce Management Consultant to join our team. As a Workforce Management Consultant, you'll play a critical role in ensuring the Monitoring Center meets established standards of quality.About UsWe're North America's leading provider of remote live real-time video surveillance security camera monitoring....
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Workforce Management Scheduler
2 weeks ago
Cebu City, Central Visayas, Philippines Visage Executive Search Full timeJob title: Workforce Management SchedulerWork setup: Onsite in CebuWork Schedule: Shifting ScheduleSalary: Php 22,000 – Php 34,000 packageBasic Functions•Generates schedules accordingly to meet the business requirements enabling superiorcustomer service•Adjusts the schedules accordingly based on the actual scenarios and provide...
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Workforce Management Expert
2 days ago
Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full timeWNS Global Services, Inc. is seeking a highly experienced Workforce Management Expert to lead our teams in achieving operational excellence.The successful candidate will have a strong background in managing team performance, providing effective coaching and feedback, and performing administrative tasks for operational support.With at least 5-8 years of...
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Workforce Management Scheduler
2 weeks ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full timeKey Skills:Workforce Management Team Leadscheduler skillsManagementJob title: Workforce Management SchedulerWork setup: Onsite in CebuWork Schedule: Shifting ScheduleSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management and...
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BPO Assistant Manager/Deputy Manager Workforce
4 weeks ago
Iloilo City, Western Visayas, Philippines Manpower Core Group Inc. Full timeKey skillsAt least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEXIEX, InsuranceJob Title: AM/DM WorkforceWork location: Iloilo CityWork set up: Onsite and open for relocationWork shift: Shifting/ Night shiftSalary: up to 90KQUALIFICATIONS:• 3+ years of supervisory/managerial experience in WFM• Experience with Scheduling...
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Workforce Management Scheduler
4 weeks ago
Cebu City, Central Visayas, Philippines Visage Executive Search Full timeJob title: Workforce Management SchedulerWork setup: Onsite in CebuWork Schedule: Shifting ScheduleSalary: Php 22,000 – Php 34,000 packageBasic Functions•Generates schedules accordingly to meet the business requirements enabling superiorcustomer service•Adjusts the schedules accordingly based on the actual scenarios and provide...
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Workforce Optimization Specialist
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps, a leading company in workforce management, is seeking an experienced Workforce Management Analyst.The ideal candidate will have advanced forecasting skills, proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.They will also possess strong technical aptitude, with advanced knowledge...
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Workforce Operations Manager
1 week ago
Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full timeWe are looking for a Workforce Operations Manager to join our team at WNS Global Services, Inc.This role involves managing team performance, providing coaching and feedback, and performing administrative tasks.The ideal candidate will have excellent problem-solving and decision-making skills to drive results and achieve metric goals.The position requires at...
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Workforce Planning Expert
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps is hiring a Workforce Planning Expert to drive their workforce management strategy.The ideal candidate will have advanced forecasting skills, with expertise in developing and implementing staffing plans to meet business needs.They will also possess strong technical skills, with experience in analyzing data and developing insights using analytics...
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Workforce Supervisor
3 days ago
Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full timeAbout the Role:We are seeking an experienced Workforce Supervisor to join our team at WNS Global Services, Inc.The successful candidate will be responsible for managing team performance, providing effective coaching and constructive feedback to subordinates, and performing administrative tasks for operational support.Key Responsibilities:Manage team...
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Staffing and Analytics Expert
7 days ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeJob SummaryStealth Monitoring, Inc. is looking for a talented Workforce Management Analyst to join our team. As a key member of our team, you will be responsible for ensuring the Monitoring Center meets established quality standards.ResponsibilitiesEnsures that published schedule shells are based on the 6-week forecast and maintain a margin of error of +/-...
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Service Level Manager
1 week ago
Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full timeWorkplace EnvironmentCarelon Global Solutions is committed to creating a diverse and inclusive work environment.Job Responsibilities:Monitor call volume demand in real-time and adjust schedules to optimize workforce allocation.Analyze call center performance and adjust schedules to ensure optimal service levels.Manage and adjust call routing during unusual...
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Operational Efficiency Specialist
1 week ago
Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full timeAbout the RoleThis is an exciting opportunity to join our team as a Workforce Management Real-Time Analyst at Carelon Global Solutions.Job Summary:As a Workforce Management Real-Time Analyst, you will be responsible for monitoring call volume demand and making adjustments to optimize workforce allocation. You will also analyze call center performance and...
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Operations Efficiency Specialist
7 days ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeAbout the RoleThe Workforce Management Analyst will play a crucial part in ensuring the organization has the right people with the right skills in the right place at the right time.Main AccountabilitiesMaintain published schedule shells based on the 6-week forecast and ensure a margin of error of +/- 5%.Analyze real-time and historical data to better...
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Assistant Manager/Deputy Manager Workforce
2 weeks ago
Iloilo City, Western Visayas, Philippines Visage Executive Search Full timeQUALIFICATIONS:• 3+ years of supervisory/managerial experience in WFM• Experience with Scheduling in IEX tool is required• Preferably with Insurance Domain experience• Willing to relocate and work onsite in Iloilo site