Workforce Planning Expert
7 days ago
XtendOps is hiring a Workforce Planning Expert to drive their workforce management strategy.
The ideal candidate will have advanced forecasting skills, with expertise in developing and implementing staffing plans to meet business needs.
They will also possess strong technical skills, with experience in analyzing data and developing insights using analytics platforms.
This role requires excellent communication and collaboration skills, with the ability to work cross-functionally with operations, HR, and leadership teams.
The successful candidate will have 5+ years of experience in WFM within a call center, with at least 2 years in a senior or leadership role.
Key Responsibilities:
- Develop and implement staffing plans
- Analyze and report on KPIs and metrics
- Collaborate with cross-functional teams
- Drive workforce management strategy
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