Workforce Management Analyst

XtendOps Iloilo is urgently hiring a Workforce Analyst:1. Advanced Forecasting Skills: Proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.2. Data Analysis and Reporting: Experience with analytics platforms (e.g., SQL, Power BI, Tableau) to generate and interpret insights from KPIs,...

Job OverviewWe are seeking a highly skilled Workforce Management Analyst to join our team at Stealth Monitoring, Inc. This role is responsible for ensuring the Monitoring Center meets established quality standards, including reliability, usability, and performance.Key ResponsibilitiesDevelop and maintain schedule analysis portfolios to aid scheduling...

Job DescriptionWe are seeking a highly skilled Workforce Management Real-Time Analyst to join our team at Carelon Global Solutions.Key Responsibilities:Monitor call volume demand in real-time and make data-driven decisions to optimize workforce allocation.Ensure optimal service levels by analyzing call center performance and adjusting schedules...

XtendOps, a leading company in workforce management, is seeking an experienced Workforce Management Analyst.The ideal candidate will have advanced forecasting skills, proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.They will also possess strong technical aptitude, with advanced knowledge...

At Stealth Monitoring, we're looking for a skilled Workforce Management Consultant to join our team. As a Workforce Management Consultant, you'll play a critical role in ensuring the Monitoring Center meets established standards of quality.About UsWe're North America's leading provider of remote live real-time video surveillance security camera monitoring....

WNS Global Services, Inc. is seeking a highly experienced Workforce Management Expert to lead our teams in achieving operational excellence.The successful candidate will have a strong background in managing team performance, providing effective coaching and feedback, and performing administrative tasks for operational support.With at least 5-8 years of...

We are looking for a Workforce Operations Manager to join our team at WNS Global Services, Inc.This role involves managing team performance, providing coaching and feedback, and performing administrative tasks.The ideal candidate will have excellent problem-solving and decision-making skills to drive results and achieve metric goals.The position requires at...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

XtendOps is hiring a Workforce Planning Expert to drive their workforce management strategy.The ideal candidate will have advanced forecasting skills, with expertise in developing and implementing staffing plans to meet business needs.They will also possess strong technical skills, with experience in analyzing data and developing insights using analytics...

About UsStatus Maritime Corp. Iloilo is a leading provider of maritime services, dedicated to excellence in crew management and vessel operations. We seek a skilled Crewing Manager to join our team and contribute to our success.Key Responsibilities:Develop and maintain effective crew scheduling systems.Recruit, select, and assign crew members to vessels...

XtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (BPO setup)We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal...

About the Role:We are seeking an experienced Workforce Supervisor to join our team at WNS Global Services, Inc.The successful candidate will be responsible for managing team performance, providing effective coaching and constructive feedback to subordinates, and performing administrative tasks for operational support.Key Responsibilities:Manage team...

We are looking for a Workforce Analyst to join our team in a BPO setup. The ideal candidate will be responsible for managing staffing, capacity planning, scheduling, and shrinkage analysis to ensure optimal workforce efficiency.Key Responsibilities:Monitor and analyze real-time and historical data to optimize staffing levels.Develop and maintain capacity...

About the RoleThis is an exciting opportunity to join our team as a Workforce Management Real-Time Analyst at Carelon Global Solutions.Job Summary:As a Workforce Management Real-Time Analyst, you will be responsible for monitoring call volume demand and making adjustments to optimize workforce allocation. You will also analyze call center performance and...

Job OverviewCarelon Global Solutions is seeking a highly skilled Workforce Management Real-Time Analyst to join our team.Main Responsibilities:Monitor and react to fluctuations in call volume to restore service levels quickly.Schedule activities around forecasted call patterns.Manage and adjust call routing during unusual call patterns to meet service level...

Key skillsAt least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEXIEX, InsuranceJob Title: AM/DM WorkforceWork location: Iloilo CityWork set up: Onsite and open for relocationWork shift: Shifting/ Night shiftSalary: up to 90KQUALIFICATIONS:• 3+ years of supervisory/managerial experience in WFM• Experience with Scheduling...

Job SummaryStealth Monitoring, Inc. is looking for a talented Workforce Management Analyst to join our team. As a key member of our team, you will be responsible for ensuring the Monitoring Center meets established quality standards.ResponsibilitiesEnsures that published schedule shells are based on the 6-week forecast and maintain a margin of error of +/-...

About the RoleThe Workforce Management Analyst will play a crucial part in ensuring the organization has the right people with the right skills in the right place at the right time.Main AccountabilitiesMaintain published schedule shells based on the 6-week forecast and ensure a margin of error of +/- 5%.Analyze real-time and historical data to better...

Minimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP