BPO Assistant Manager/Deputy Manager Workforce

Key skillsBPO Healthcare.Healthcare accountQualityAssistant managerBPOJob title: Assistant Manager - Transformational QualityAccount: HealthcareWork setup: Onsite in Iloilo CitySalary: 35,000 - 50,000Start date: ASAPQualifications:•5 years BPO experience•At least 2 years working with QualityOther details :Primary Duties and Responsibilities Deliver 'Next...

WNS Global Services, Inc. is seeking a highly experienced Workforce Management Expert to lead our teams in achieving operational excellence.The successful candidate will have a strong background in managing team performance, providing effective coaching and feedback, and performing administrative tasks for operational support.With at least 5-8 years of...

We are looking for a Workforce Operations Manager to join our team at WNS Global Services, Inc.This role involves managing team performance, providing coaching and feedback, and performing administrative tasks.The ideal candidate will have excellent problem-solving and decision-making skills to drive results and achieve metric goals.The position requires at...

QUALIFICATIONS:• 3+ years of supervisory/managerial experience in WFM• Experience with Scheduling in IEX tool is required• Preferably with Insurance Domain experience• Willing to relocate and work onsite in Iloilo site

At Stealth Monitoring, we're looking for a skilled Workforce Management Consultant to join our team. As a Workforce Management Consultant, you'll play a critical role in ensuring the Monitoring Center meets established standards of quality.About UsWe're North America's leading provider of remote live real-time video surveillance security camera monitoring....

Job OverviewWe are seeking a highly skilled Workforce Management Analyst to join our team at Stealth Monitoring, Inc. This role is responsible for ensuring the Monitoring Center meets established quality standards, including reliability, usability, and performance.Key ResponsibilitiesDevelop and maintain schedule analysis portfolios to aid scheduling...

Job DescriptionWe are seeking a highly skilled Workforce Management Real-Time Analyst to join our team at Carelon Global Solutions.Key Responsibilities:Monitor call volume demand in real-time and make data-driven decisions to optimize workforce allocation.Ensure optimal service levels by analyzing call center performance and adjusting schedules...

Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst.Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that the organization has the right people with the...

About the Role:We are seeking an experienced Workforce Supervisor to join our team at WNS Global Services, Inc.The successful candidate will be responsible for managing team performance, providing effective coaching and constructive feedback to subordinates, and performing administrative tasks for operational support.Key Responsibilities:Manage team...

XtendOps Iloilo is urgently hiring a Workforce Analyst:1. Advanced Forecasting Skills: Proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.2. Data Analysis and Reporting: Experience with analytics platforms (e.g., SQL, Power BI, Tableau) to generate and interpret insights from KPIs,...

About UsStatus Maritime Corp. Iloilo is a leading provider of maritime services, dedicated to excellence in crew management and vessel operations. We seek a skilled Crewing Manager to join our team and contribute to our success.Key Responsibilities:Develop and maintain effective crew scheduling systems.Recruit, select, and assign crew members to vessels...

ResponsibilitiesAs a Business Analyst at Project Assistant, you will be responsible for:Documenting scope documents and user stories.Gathering and analyzing client requirements.Designing technical solutions in collaboration with the development team.Providing thought leadership and guidance to project teams.Ensuring the successful implementation of...

Job title: Assistant Manager - Transformational QualityAccount: HealthcareWork setup: Onsite in Iloilo 2 Techno (ILO 2 TECHNOQualifications:•5 years BPO experience•At least 2 years working with QualityOther details :Primary Duties and Responsibilities Deliver 'Next Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on...

Job title: Assistant Manager - Transformational QualityAccount: HealthcareWork setup: Onsite in Iloilo 2 TechnoQualifications5 years BPO experienceAt least 2 years working with QualityOther DetailsPrimary Duties and Responsibilities:Deliver 'Next Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards and...

Qualifications:•5 years BPO experience•At least 2 years of team handling experience•1-2 years of healthcare domain experienceOther details :*Work Allocation - Tracking, Reviewing, Checking for pendency and re-allocation, SLA & TAT *Client Management Query resolution & managing and removing roadblocks which may impact the ability of associates Complete...

Qualifications:•5 years BPO experience•At least 2 years of team handling experience•1-2 years of healthcare domain experienceOther details :*Work Allocation - Tracking, Reviewing, Checking for pendency and re-allocation, SLA & TAT *Client Management Query resolution & managing and removing roadblocks which may impact the ability of associates Complete...

XtendOps is hiring a Workforce Planning Expert to drive their workforce management strategy.The ideal candidate will have advanced forecasting skills, with expertise in developing and implementing staffing plans to meet business needs.They will also possess strong technical skills, with experience in analyzing data and developing insights using analytics...

Qualifications5 years BPO experienceAt least 2 years of team handling experience1-2 years of healthcare domain experienceOther DetailsWork Allocation - Tracking, Reviewing, Checking for pendency and re-allocation, SLA & TATClient Management - Query resolution & managing and removing roadblocks which may impact the ability of associatesComplete administrative...

At WNS Global Services, Inc., we are seeking an exceptional Strategic Operations Manager to lead our teams into achieving metric goals.The successful candidate will have a strong track record of managing team performance and providing effective coaching and constructive feedback to subordinates.With at least 5-8 years of overall work experience and 2-3 years...

XtendOps, a leading company in workforce management, is seeking an experienced Workforce Management Analyst.The ideal candidate will have advanced forecasting skills, proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.They will also possess strong technical aptitude, with advanced knowledge...