Workforce Supervisor

5 days ago


Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time
About the Role:

We are seeking an experienced Workforce Supervisor to join our team at WNS Global Services, Inc.

The successful candidate will be responsible for managing team performance, providing effective coaching and constructive feedback to subordinates, and performing administrative tasks for operational support.

Key Responsibilities:

  1. Manage team performance to achieve metric goals and complete monthly deliverables and tasks.
  2. Provide effective coaching and constructive feedback to subordinates to improve their skills and knowledge.
  3. Perform administrative tasks for operational support, such as data entry and reporting.

Requirements:

  • Graduate / Post Graduate degree from a recognized institution.
  • Overall work experience of minimum 5 - 8 years, with at least 3 to 5 years of Workforce Supervisory/Managerial experience in a BPO setting.
  • Preferably with IEX NICE background.

What We Offer:

  • Structured career path with opportunities for growth and development.
  • Growing and expanding team with more internal career progression opportunities.
  • Free HMO coverage for employees and their dependents.
  • Skills training opportunities to enhance employee skills and knowledge.
  • Paid leaves and annual appraisal.


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