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Operational Efficiency Manager
1 week ago
XtendOps seeks an Operational Efficiency Manager to lead their workforce management efforts.
The ideal candidate will have a strong background in strategic thinking, with experience in building staffing plans to meet business needs.
They will also possess excellent communication and project management skills, with the ability to lead WFM projects and collaborate with cross-functional teams.
This role requires strong analytical and problem-solving skills, with the ability to analyze data and develop insights.
The successful candidate will have 5+ years of experience in WFM within a call center, with at least 2 years in a senior or leadership role.
Key Requirements:
- Strategic thinking and planning
- Excellent communication and collaboration skills
- Strong analytical and problem-solving skills
- Project management skills
- Knowledge of WFM software
