Driving Customer Success Through Strategic Partnerships

21 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱1,800,000 - ₱3,000,000
Customer Success Manager Job Description

We are seeking a strategic-thinking and empathetic Customer Success Manager to join our Client Solutions Division. This role is crucial in reducing customer churn and driving growth by enabling customers to achieve success using our services and products.

The ideal candidate will play a central role in improving the customer journey, aligning with our goal of long-term retention and satisfaction.

Key Responsibilities:
  • Monitor customer satisfaction and product usage across touchpoints
  • Propose and implement data-driven strategies to reduce churn
  • Develop and maintain an end-to-end customer journey map
  • Conduct competitive analysis and customer data reviews
  • Collaborate with internal teams to address challenges and share insights
  • Recommend solutions that motivate product adoption and loyalty
  • Guide onboarding and helpdesk support with customer-centric input
  • Identify upsell and cross-sell opportunities
  • Address customer issues with a proactive mindset
  • Drive continuous improvement in customer success processes
Requirements:
  • Strong empathy, emotional intelligence, and communication skills
  • Ability to analyze and interpret customer data
  • 2-5 years in sales or customer support, with 1+ year in a leadership role preferred
  • Excellent time management and cross-functional collaboration skills
  • Results-oriented with a 'can-do' attitude
What We Offer:
  • A dynamic and innovative environment where you can grow and make a real impact in legal tech
  • Opportunities to collaborate with passionate individuals and take the next step in your career

  • Strategic Partnership Development Specialist

    23 hours ago

    San Fernando, Central Luzon, Philippines beBeePartnership Full time ₱900,000 - ₱1,100,000

    Job DescriptionAs a key member of our team, you will be responsible for retaining and growing customer relationships. You will drive revenue growth through strategic partnerships and execute sales plans to achieve business objectives.Key responsibilities include:Developing and executing partnership sales strategiesBuilding and maintaining strong...

  • Customer Partnership Manager

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeSuccess Full time ₱45,000 - ₱75,000

    Customer Success ExpertAt our organization, we're dedicated to elevating each conversation with a platform that drives real-time insights and automation for our customers. We believe every employee leverages industry-leading AI to constantly refine our platform and their own skills.Key Responsibilities:Lead all post-sales activities for our customers through...

  • Strategic Vendor Partnership Manager

    17 hours ago

    San Fernando, Central Luzon, Philippines beBeeStrategic Full time $100,000 - $150,000

    Job Title: Strategic Vendor Partnership ManagerAbout the Role:This is an exciting opportunity to lead our vendor partnerships and drive business growth. As a strategic vendor partnership manager, you will be responsible for building and maintaining strong relationships with key vendors in the telco industry.Your mission will be to develop and execute...

  • Achieving Customer Satisfaction through Strategic Partnership

    18 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱3,750,000 - ₱4,500,000

    Job Title: Customer Success ManagerWe are seeking a skilled and passionate professional who is dedicated to delivering exceptional customer experiences, driving growth, and innovation. The ideal candidate will act as a trusted advisor to our customers, responsible for ensuring their success with our software and services.Key Responsibilities:Develop strong...

  • 43514110483 - Partnerships Manager

    1 day ago

    San Fernando, Central Luzon, Philippines Activate Talent Full time

    OverviewPosition:Partnerships ManagerLocation:Remote (Global) – must have strong overlap with PST / CST / ESTEmployment Type:Full TimeDepartment: Growth / Business DevelopmentReports To: Head of GrowthWork from any corner of the world and be a part of the #remoteworkrevolutionResponsibilitiesWe are seeking a proactive and strategic Partnerships Manager to...

  • Influencer Partnership Specialist

    17 hours ago

    San Fernando, Central Luzon, Philippines beBeeInfluencer Full time ₱40,000 - ₱60,000

    Job OverviewWe're seeking a skilled professional to lead influencer outreach and partnerships, driving business growth through strategic collaborations.Key Responsibilities:Influencer Identification: Search for and recruit influencers on platforms like Instagram, TikTok, and YouTube who align with our brand values and aesthetics.Content Creation: Collaborate...

  • Customer Partnership Specialist

    24 hours ago

    San Fernando, Central Luzon, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    Job SummaryThis role involves driving strategic partnerships and customer relationships within key store personnel, ensuring seamless execution of promotions and sales programs.Main Responsibilities:Coaching and Mentoring: Provide guidance to Agency Supervisors and Coordinators on building strong relationships with key store staff, agency screening,...

  • Strategic Partnership Developer

    24 hours ago

    San Fernando, Central Luzon, Philippines beBeeArtificialintelligence Full time $100,000

    OverviewAs a seasoned professional, you will be responsible for cultivating strategic partnerships and driving revenue growth.This is a full-time, long-term opportunity that requires an independent contractor agreement with Crossover as Contractor of Record.What You Will Be Doing:Create curated lists of high-potential partners, leveraging AI insights to...

  • Customer Success Advocate

    24 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱800,000

    We are seeking a seasoned customer success professional to drive business growth and customer satisfaction.Job DescriptionManage high volumes of customer interactions via phone and email daily, ensuring timely and effective communication.Utilize advanced contact search and productivity tools to verify customer information and optimize workflow.Conduct...

  • Drive Business Growth

    2 weeks ago

    San Fernando, Central Luzon, Philippines beBeeDevelopment Full time ₱1,500,000 - ₱2,500,000

    Job OverviewAs a Business Development Specialist, you will play a pivotal role in driving the growth and expansion of our organization.The ideal candidate will possess strong communication and interpersonal skills, with the ability to build and maintain effective relationships with clients and stakeholders.Responsibilities include:Engaging prospective...