Customer Success Advocate

9 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱800,000

We are seeking a seasoned customer success professional to drive business growth and customer satisfaction.

Job Description
  • Manage high volumes of customer interactions via phone and email daily, ensuring timely and effective communication.
  • Utilize advanced contact search and productivity tools to verify customer information and optimize workflow.
  • Conduct regular health checks to gauge product satisfaction and value delivery, identifying areas for improvement.
  • Develop in-depth product knowledge to address customer concerns and objections, providing tailored solutions.
  • Analyze customer feedback and metrics through surveys, calls, and emails, informing data-driven decision making.
  • Capture customer expectations, experiences, and satisfaction levels, influencing strategic business decisions.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences, fostering long-term relationships.
Requirements
  • Minimum 2 years of experience in customer-facing roles, with a proven track record of achieving sales goals.
  • Prior success in high-volume calling environments, leveraging technology to drive efficiency and effectiveness.
  • Ability to learn and adapt quickly to new technologies and data systems.
  • Process-oriented mindset, with strong attention to detail and adherence to call scripts.
  • Excellent problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in Microsoft Office applications, with experience working in Salesforce or similar CRM systems.
  • Flexibility to work from home, with a strong ability to self-manage and prioritize tasks.

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