Unlock Customer Success Opportunities

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeadvocate Full time ₱40,000 - ₱80,000
About the Role

Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

We are seeking dedicated and knowledgeable individuals to join as Product Advocates. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Requirements
  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
About Us

We're a company built on a culture of continuous improvement. We drive productivity for our customers—and expect the same mindset from our team.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.

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