Enterprise Customer Success Strategist
2 days ago
Job Title: Enterprise Customer Success Strategist
Role OverviewThis role involves driving customer success through partnering with customers to develop and maintain joint customer success plans. The ideal candidate will be a champion for our enterprise customers, leading the development of customized solutions to meet their unique needs.
Key Responsibilities:- Develop and maintain joint customer success plans with customers, ensuring alignment with business objectives.
- Conduct regular customer meetings to ensure satisfaction and identify revenue opportunities.
- Collaborate with sales teams, services teams, and partners to drive customer retention and growth.
- 7+ years' experience in a customer-facing role or equivalent combination of education and related experience.
- Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry.
- Excellent communication skills in English, written and verbal.
- Proficiency in using MS Office, Salesforce CRM or similar tool.
As an Enterprise Customer Success Strategist, you will have the opportunity to work with talented employees from diverse backgrounds, promoting equal opportunities for all individuals. Our comprehensive wellness initiatives and recognition through competitive pay and benefits make us a great place to grow your career.
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