Customer Success Strategist
1 day ago
We are seeking an experienced Customer Success Strategist to drive client retention and expansion for a scaling B2B company.
About the RoleYou will own complete customer lifecycle management from onboarding through renewal and expansion, managing a portfolio of key accounts and ensuring clients achieve their desired outcomes while identifying growth opportunities.
- Develop strategic plans to drive client success and revenue growth.
- Manage relationships with senior stakeholders to align on strategy and progression.
- Leverage provided data, frameworks, and retention targets to drive results.
The successful candidate will have a proven track record of managing client relationships and driving renewals in complex B2B environments.
- Collaborate with client teams to ensure achievement of desired outcomes.
- Present solutions to business owners and senior stakeholders.
To be successful in this role, you will need:
- Excellent spoken and written communication skills.
- 3+ years of experience in customer success or account management roles.
- Strong problem-solving and consultative skills.
This is a full-time position with a competitive salary and uncapped commission structure for high achievers. You will also have access to other job opportunities through our network.
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