IT Service Delivery Expert

3 days ago


Manila, National Capital Region, Philippines White & Case Full time
Duties and Responsibilities

As an IT Service Delivery Expert, you will be responsible for managing and maintaining all aspects of the Service Desk, including call queue monitoring, resolving user queries, and performing Blackberry Server Administration. You will also assist remote users with connecting to Firm systems, set up security authentication accounts, and contribute to the Knowledgebase of the Service Desk.

You will work closely with the Supervisor to implement procedures to improve service delivery, create and maintain documentation, and perform other duties as required by the needs of the Firm.



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