Complaint Resolution Professional

Job OverviewWe are currently seeking a Complaint Resolution Manager to join our customer care team. The successful candidate will be responsible for resolving customer complaints and concerns in a timely and professional manner.About the Role:The Complaint Resolution Manager will work closely with internal stakeholders to investigate and resolve customer...

MAIN PURPOSE OF THE JOB:The Customer Complaints Management Director is responsible for overseeing end to end process of customer complaint resolution, ensuring a seamless customer-centric experience. This role involves developing and implementing complaint-handling strategies, improving communication frameworks, optimizing processes to enhance customer...

Job SummaryWe are seeking an experienced Customer Complaints Management Director to join our team at AXA Philippines.This dynamic professional will be responsible for developing and implementing complaint-handling strategies, improving communication frameworks, and optimizing processes to enhance customer satisfaction and brand reputation.

OverviewThe Customer Complaints Management Director plays a pivotal role in ensuring a seamless customer-centric experience at AXA Philippines.This individual is responsible for overseeing the end-to-end process of customer complaint resolution, guaranteeing fair, timely, and effective responses to client concerns.

Role DescriptionThe Customer Care Analyst is responsible for delivering exceptional client service across various channels.Key Responsibilities:Client Support: Provide comprehensive support to clients on various topics, including organizational processes, operational tasks, and client requests.Chat Management: Manage multiple chat conversations...

ResponsibilitiesThe successful candidate will be responsible for:Managing customer complaints and issues through effective communication and problem-solving skills.Coordinating with internal teams to resolve complex customer issues.Identifying and analyzing customer pain points to improve service delivery.Developing and implementing process improvements to...

ResponsibilitiesAssesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Identifies customer needs by referring to case notes and examining each as a specific case.Performs routine call center activities concerning business products and services.Uses standard scripts and established guidelines while under...

Safety Specialist Role Overview:This role provides critical support to healthcare professionals and patients, ensuring timely resolution of medical inquiries, adverse events, and product quality complaints. The Safety Specialist will work closely with investigative sites, receiving and documenting incoming telephone calls, faxes, or emails during regular...

Job Overview:East West Banking Corporation is seeking a highly skilled professional to fill the position of Debt Resolution Specialist. As a key member of our team, you will be responsible for performing collection efforts on delinquent accounts through various means. Your primary goal will be to negotiate with clients to settle outstanding debts in a timely...

About the RoleWe are seeking a talented Portal Resolution Expert to join our team. As a key member of our support staff, you will be responsible for resolving issues related to our electronic health records (EHR) portal.Your primary role will be to troubleshoot and resolve issues for patients and healthcare professionals, using your exceptional...

We are seeking an Escalation Resolution Expert to join our team at Connsuite. In this role, you will be responsible for resolving complex escalations and ensuring that our customers receive the highest level of service.You will work closely with our customer support team to develop solutions that meet the unique needs of each customer. Your expertise will...

At Cloudstaff Philippines Inc., we are currently hiring a Problem Resolution Specialist to join our team. The successful candidate will possess a strong background in IT, excellent analytical skills, and the ability to communicate effectively.Job Description:Facilitate discussions and propose alternative approaches to resolve escalated cases, recurring...

Key ResponsibilitiesAs a Service Management Associate Analyst at TTEC, your primary responsibilities will include:Managing the entire problem management lifecycle, from initial incident identification to resolution and closure.Analyzing complex data sets to identify trends, patterns, and areas for improvement.Developing and implementing process improvements...

We are seeking a highly skilled Financial Services Professional to join our team at Maya National Capital Region, Philippines. As a Senior Operations Associate, you will play a key role in supporting back-office tasks by processing account adjustments and complaint resolution.Your primary responsibility will be to ensure timely and accurate adjustments,...

Payroll and Tax Resolution Specialist (CPP)DOXA TalentNegotiableHybrid - Manila 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionROLE SUMMARYOur client is looking for a Payroll and Tax Resolution Coordinator who will play a critical role in ensuring compliance with payroll and sales tax regulations. This position involves managing the setup of new tax...

About YouWe're looking for a highly motivated and experienced individual to join our team as an AR Revenue Recovery Specialist. If you have a passion for resolving customer disputes and collecting outstanding balances, we encourage you to apply.Key Requirements:Minimum 3 years of collections, technical, and/or customer service experience.Deductive logic,...

Key ResponsibilitiesOversight of the complaint resolution process, ensuring adherence to defined standards and regulations.Implementation and monitoring of service level agreements (SLAs) to guarantee timely and effective complaint resolution.Development of strategies for managing complex or escalated complaints, balancing customer satisfaction with business...

At Tenet Global Business Center, Inc., we are seeking a highly skilled Billing Edit Resolution professional to join our team.About the RoleThe successful candidate will be responsible for ensuring that all appropriate billing charges are accurately captured and documented in accordance with policies and procedures, and applicable regulatory standards and...

At KOREA SME BUSINESS CENTER CORP, we are seeking a highly skilled and experienced Food Delivery Operations Manager to join our team. The ideal candidate will be responsible for managing a team of customer service representatives in handling inquiries and complaints from customers, merchants, and riders.The successful candidate will have excellent...

Agrima Services is a leading provider of business process outsourcing services, committed to delivering exceptional results to our clients. As a Process Expert, you will be instrumental in shaping our customers' experiences and driving business growth.Job ObjectivesThe key objectives of this role include:To provide world-class customer service and support...