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Patient Account Resolution Professional

1 week ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time
Job Summary:

We are seeking a highly motivated Patient Account Resolution Professional to join our revenue cycle management team. In this role, you will be responsible for resolving patient account issues and working with customers to find mutually beneficial solutions.

Key Responsibilities:
  • Resolves patient account issues and negotiates payment arrangements.
  • Works with internal teams to resolve complex patient account cases.
  • Maintains accurate records of case outcomes and customer interactions.
  • Develops and implements process improvements to enhance patient account resolution efficiency.
Requirements:
  • Bachelor's degree in any field.
  • At least 6 months of experience in payment or collection in a BPO setting.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and meet productivity targets.