Help Desk Specialist
6 days ago
Neksjob is a pioneering social enterprise that specializes in providing top-notch outsourcing services to clients globally. Our mission is to revolutionize the way businesses operate by harnessing the power of emerging technology to bridge geographical gaps and cultural divides.
We are committed to delivering cost-effective solutions that drive change and innovation. Our team of experts works tirelessly to ensure that our clients receive exceptional service and support.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our growing team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle customer inquiries, process orders, and provide detailed information about our products and services.
Key Responsibilities- Handle customer inquiries via phone, email, or chat
- Process customer orders and resolve any issues that may arise
- Provide accurate and timely information about our products and services
- Work collaboratively with cross-functional teams to achieve business objectives
- At least a High School Diploma or equivalent
- 24 months of experience in customer-facing roles
- Excellent communication and problem-solving skills
- Above-average English language proficiency
- Ability to work in a dynamic environment with shifting schedules
- Comprehensive Health Insurance (HMO) for dependents
- Night Differential Pay
- Performance-Based Incentives
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