Help Desk Associate

17 hours ago


Quezon City, National Capital Region, Philippines Neksjob Full time

Job Summary

Neksjob is currently seeking a highly skilled Help Desk Associate to join our team. As a key member of our customer support team, you will be responsible for providing top-notch assistance to our clients.

About the Role

In this role, you will be the primary point of contact for our customers, handling incoming calls and inquiries in a professional and courteous manner. Your duties will include responding to customer concerns, resolving issues, and providing information about our products and services.

Responsibilities

  • Respond to incoming calls from customers in a timely and efficient manner
  • Answer questions and provide information about our products and services
  • Troubleshoot problems and resolve customer complaints
  • Work collaboratively with internal teams to resolve complex issues
  • Provide excellent customer service and ensure customer satisfaction

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. A minimum of 6 months' experience in a call center or customer-facing role is required, along with a high school diploma or equivalent.

Benefits

  • Competitive salary and performance-based bonuses
  • Comprehensive health benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

Why Choose Neksjob?

We offer a range of exciting opportunities for our employees to grow and develop their careers. Our company culture values teamwork, innovation, and excellence, and we are committed to providing a positive and inclusive work environment.


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