Technical Support Specialist for IT Infrastructure

1 day ago


Quezon City, National Capital Region, Philippines Aspiree Inc Full time

At Aspiree Inc, we are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional Level 1 technical support and service dispatch to our customers across various practice areas.

Key Responsibilities:
  • First-Line Support: Provide direct first-level support via phone, email, web, or other means, including answering RFIs, app navigation, onsite and remote assistance, initial troubleshooting using the knowledge base, password resets, and ticket routing.
  • Monitoring and Reporting: Monitor premium hours spent and renewal of managed support services, receive, log, and update incident reports and service requests, and track follow-ups and service deliveries of logged requests.
  • Service Desk Management: Configure and maintain the service desk system, provide access management, and coordinate with principal partners and Technical Managers for Level 3 and Level 4 technical support and incident management.

Skills and Qualifications:

  • Strong technical skills and ability to interpret schematics to determine the best solution to incidents and requests for change.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About Us:

Aspiree Inc is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and fostering a culture of excellence and collaboration.



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