Help Desk Specialist in Banking and Finance
12 hours ago
**Company Overview:** J-K Network Services, a leading provider of industry-specific services, has been serving the Philippines for over 30 years. Our company specializes in banking and finance, catering to business and institutional clients.
**Job Summary:** We are seeking a highly skilled Help Desk Specialist to join our team. The successful candidate will be responsible for providing exceptional customer care and delivering customized solutions to esteemed clients of commercial banking.
**Key Responsibilities:
- To provide outstanding customer service and tailor-made solutions for clients across various commercial banking product categories.
- To comply with banking regulations while identifying and meeting the needs of customers, both present and future.
- To serve as the initial point of contact by phone for clients requiring prompt maintenance and servicing.
- To collaborate with stakeholders to address client issues and resolve them efficiently.
**Requirements:
- Bachelor's degree not required; at least 2-3 years of experience in a call center environment.
- Able to work flexible schedules and attend face-to-face interviews when requested.
- Willing to undergo on-site training and adapt to a hybrid work setup post-training.
**Benefits Package:*
- HMO coverage with dependents.
- Retirement plan.
- Medical reimbursement.
- Insurance coverage.
- Up to 30 leave credits per year.
**Recruitment Process:*
- Assessment (face-to-face).
- HR screening (phone).
- Operations interview (face-to-face).
- Reference check.
- Job offer.
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