Help Desk Specialist
17 hours ago
Risewave Consulting Inc. is seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems within the assigned function or scope of work.
- Offer accurate solutions for customer concerns through implementing expedite orders, invoice corrections, return goods authorization, and updating contact information in the system.
- Manage efficient usage of production time and company resources by maintaining productivity within acceptable transaction volume levels and accuracy in interaction handling.
In this role, you will be responsible for ensuring timely resolution of customer complaints, including but not limited to, missed shipments and incorrect drop-offs, and requests for credit. You will also be required to track, correct, and process missing, misread, or incomplete purchase orders.
What We Offer:- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
We are looking for a highly motivated and organized individual who is able to work effectively in a fast-paced environment. If you are a customer-focused professional with excellent communication skills, we encourage you to apply for this exciting opportunity.
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